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Freddy M.
Freddy M., Computer Support
Category: Microsoft Office
Satisfied Customers: 16211
Experience:  Years of experience.
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I use Microsoft Office 2008. Since recently, Word opens on

Resolved Question:

I use Microsoft Office 2008. Since recently, Word opens on "Tableau" (graphs ?) and I cannot have access to Word Text (writing a letter for ex.)
I have downloaded again the Microsoft software. No result as far as Word Text is concerned. Your answer was :" your Word software is old." Date 2008. Is that too old ?
You answer " Normal.dot .... is corrupted" I don't know what Normal .dot is. Where I am to find it ? why is it corrupted ? by whom ? For the time being, I have no solution to my problem and I claim 41€ back if you don't provide with one. Sincerely. XXX@XXXXXX.XXX
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,

Do you have windows xp, vista, or 7?

Thank you.
Customer: replied 2 years ago.
Windows for a Mac OSX-version 10.5.8. Microsoft office Mac 2008
Expert:  Viet -MS Office Tech replied 2 years ago.
Can you go to ~/Library/Application Support/Microsoft/ Office/User Templates and delete the normal.dot file? Thanks.
Customer: replied 2 years ago.
I 'll try your suggestion and shall let you know if it works. It might take a few minutes.
Thanks
Expert:  Viet -MS Office Tech replied 2 years ago.
You're welcome. Please let me know the result later. Thanks.
Customer: replied 2 years ago.
I can get to Library/Application support/Microsoft but I can't get to User Templates
therefore delete Normal.do file.

After Application support : I get many Microsoft Office frameworks .. I have tried them all but could not get User Templates. Sorry
Expert:  Viet -MS Office Tech replied 2 years ago.
Do you see any other microsoft office folder anywhere? Can you search your computer for the normal file? thanks.
Customer: replied 2 years ago.
I go : Library/Application support/Microsoft from there : MAUZ.O HVR.O MERP.O Silverlight . Office Converter support which opens to XXXXX framework - Microsoft Compound framework - Microsoft Ole framwk - Microsoft Olea automatic framwk Oleo - MSXML ; from each of them, you have to choose an application, each time, I choose+
Microsoft office 2008 but never get to User templates or Normal.
Where should I find Normal ?
Expert:  Freddy M. replied 2 years ago.
Try looking under Users>Library>Application Support>Microsoft>User Templates
Do you see normal.dotm there?
Customer: replied 2 years ago.
I finally got to Users Template but I am not allowed to open it.
Expert:  Freddy M. replied 2 years ago.
No problem you don't need to open it. Instead rename it to normal.old and then test word and see if the problem is still there.

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Freddy M., Computer Support
Category: Microsoft Office
Satisfied Customers: 16211
Experience: Years of experience.
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