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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14687
Experience:  Over 10 years work experience.
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When I try to download from en email in pdf format, the computer

Resolved Question:

When I try to download from en email in pdf format, the computer fails to open the document and reverts to Windows Media. I have tried to change this but have so far failed . What am I doing wrong and how do I ensure that downloads open?
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 5 years ago.

Welcome to Just Answer.

My name is Jason and I will be the expert working with you today to help resolve your problem.

Can you please, elaborate on what you mean when you state that you are "downloading from an email in pdf format"?

Are you downloading an actual PDF document?

Customer: replied 5 years ago.
Yes, I think so
Expert:  Jason Jones replied 5 years ago.

Thank you kindly for the update.

Please, do not forget to click the green ACCEPT ANSWER button if you found my answer helpful.

Please, follow the instructions below to solve your problem:

Now you will be good to go.


When you download and view a PDF, it will open within the browser or within the PDF viewer correctly.

Please, keep me updated on the status of your problem if there are any further issues. I will be available to respond.

After you click the green ACCEPT ANSWER button now, you can always continue communication with me if you have problems by logging into this site and pulling up this chat history.

Thank you,
- Jason

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