Hi Dee and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.
Can you try the following for me and tell me what happens?
OK do other application works correctly (Excel, Powerpoint, etc)?
OK let's try to fix this. Please do the following:
After doing that your office programs should open. Let me know if this is not the case. Thanks!
OK let's try removing Office 2003 using the automatic Microsoft tool here:
Click that link and then click the Fix It under the Office 2003 Suites heading. Choose to run the download and it will remove Office 2003 completely, including shortcuts, etc.
After that, please reinstall Office 2003 using your CD. Let me know if the problem continues. Thanks!
It still is not working.
Shortly after I clicked on the Fix It under the Office 2003 Suites heading I got the following message.
"The installer has encounted an unexpected error installing this package. This amy indicate a problem with this package. The error code is 2908."
That message went away and "fix it" continued removing Office. After the removal, I reinstalled Office.
OK please try the following and let me know if you still get the same error:
Does excel start or do you get the error?
I setup another user account and office word, excel, etc. are now working under the new user account.
Except now all my settings are gone so I really wish we could have corrected the problem under my user name... but thanks for your help... at least I can get into word now.
I notice that the charge is $38.00... however, when I was trying to get back to this site, there was a $24.00 charge. Which is correct. I hope it is the $24.00.
I'm sorry for the delay. The problem can definitely be fixed under your user account, did you get my previous instructions? Here they are again just in case:
OK then you will need to login as the other user again and do the following:
After doing that, try opening Office applications again. Good luck!
When I try to save the file, "HKEY_CURRENT_USER\Software\Microsoft\Office", it tells me "Path does not exist. Please verify the correct path was given".
Am I doing something wrong?
That is very strange. To clarify, you are in the Registry Editor, correct?
At the top of the box, it says "Export Registry File". At the bottom it says "Export range" and under that there are two choices "all" and "selected branch". Selected branch is already marked. Under that is the path "HKEY_CURRENT_USER\Software\Microsoft\Office". But I cannot put it in the box to be saved. That's when it tells me "Path does not exist. Please verify the correct path was given."
I tried saving just "HKEY_CURREN_USER" and it took as a .reg file saved in the C:drive. I right clicked on this .reg file and hit merge and when I opened Word, Excel, etc., after saving this, word, excel, etc. opened without it telling me "Microsoft office has not been installed for the current user". I tried typing in a word document, but after a few seconds it froze up and I had to ctrl, alt, delete to close word. It did the same thing in excel, etc.
Ah OK well at least we are making progress!
I am afraid I am out of ideas here however and I will opt out so that other techs can assist you. I'm very sorry I wasn't more help and wish you good luck getting this resolved.
I don't understand you. Are you asking how you can assist me. If so, please read all the above discussion between myself and Erik.
If you cannot help me, please give my problem to another tech to help me asap.
If the security tab is missing then one of two things is going on. Your to an Administrator on the computer, which would go back to this problem. Also you may have had a virus or maleware at one point in time an this caused some of your properties to be hidden on you. So dont give up just yet. If you have done what we told you to do, you have not messed up your computer. Some problems take a little more patients to get them squashed completley.
Let go to start then Control Panel. And follow these steps and see if we can get your security tab back.
Missing Security Tab in Windows XP
If you have Windows XP, and your hard drive is formatted as NTFS, you can set permissions on files so that only users you specify can access them. However, if your Windows XP computer is not part of a Domain on a network, you may notice that there is no Security tab when you right-click a file and choose Properties. For some reason, the default for Windows XP computers that are part of a Domain is to have that visible.For Windows XP computers that are not part of a Domain (they are stand-alone, or part of a workgroup), the default is to have the Security tab hidden.
To reveal the Security tab follow three simple steps:
Additionally you can visit this link to get more info :
How to Set Security in Windows XP Professional That Is Installed in a Workgroup : http://support.microsoft.com/?kbid=290403
Now try the steps again up above and see if you can get past step 9.
Dont give up on me yet.