How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Erik B. Your Own Question

Erik B.
Erik B., Consultant
Category: Microsoft Office
Satisfied Customers: 4608
Experience:  Well versed in several editions of Microsoft Office.
18224842
Type Your Microsoft Office Question Here...
Erik B. is online now
A new question is answered every 9 seconds

A year ago I bought a new laptop which included Office 2010,

Resolved Question:

A year ago I bought a new laptop which included Office 2010, after my old one with Office 2003 died. I paid CompUSA to transfer everything from the old hard drive to the new lap top. They didn't tell me they only transferred data, not the software.

Anyway, Office 2010 worked, which means they had the code number which came with the computer. Then the laptop crashed. Lenovo restored the hardrive under the warranty, but Office doesn't work. I get the message "Microsoft Office Home and Business 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel".

Repairing by using Control Panel does nothing.

After hours on the phone waiting (mostly) or talking with both Lenovo and Microsoft, it has been determined that without the original Office code number, the software currently on the machine cannot be made to work.

CompUSA obviously does not have the original code number they used to originally set it up and they never gave it to me when they returned the machine.

Subsequently, I bought a new copy of Office Professional Academic 2010.

My question (please read it carefully, I'm only interested in the answer to this question, not the answer to some other question):

HOW DO I INSTALL THIS NEW VERSION OVER THE VERSION THAT IS ALREADY ON THE MACHINE OR REPLACING THE VERSION ALREADY ON THE MACHINE, BUT NOT "ACTIVATED"?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Erik B. replied 2 years ago.

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

 

The best way to do this is to uninstall the current version of Office and then use your new disk to install Office again. Here's how:

 

  1. CLICK HERE and then click the Fix It button under the Office 2010 Suites heading.
  2. Run the file that downloads and it will go through a wizard which will completely remove the old version of 2010.
  3. Once the old version is gone, insert your new disk and proceed with the install. It should install as new this time and prompt you for your new keycode.

 

 

Good luck and thanks!

Customer: replied 2 years ago.
The "Click Here" (and your response) is on my desktop, I can't use the laptop for e mail. How do I do the uninstall on the laptop. (I'm very good with commercial property/liability insurance, virtually helpless when manipulating computers).
Expert:  Erik B. replied 2 years ago.

Ah OK, please use this link then (just type it into your Internet browser on the laptop):

 

http://support.microsoft.com/kb/971179

 

That will take you to the page with the Fix It, and you should then be able to continue my instructions. Sorry about that!

Erik B., Consultant
Category: Microsoft Office
Satisfied Customers: 4608
Experience: Well versed in several editions of Microsoft Office.
Erik B. and 10 other Microsoft Office Specialists are ready to help you
Customer: replied 2 years ago.
Well, the Fix It I needed wouldn't download for some reason so I just installed Revo Uninstaller and it took care of the job, and I installed the new software with no problem Thanks very much.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions