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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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i just bought microsoft office online on a brand new computer

Customer Question

i just bought microsoft office online on a brand new computer it wont download and says something about corrupted files i just spent 120.00$ ontop of the computer price for nothing but a headache
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  James K. replied 5 years ago.

knoker1234 :

Hello

knoker1234 :

My name is James

knoker1234 :

Welcome to Just Answer

knoker1234 :

Dose the file download and not install or not Download at all?

JACUSTOMER-6zfwczbk- :

it tries to install but stops three quarters of the way through

knoker1234 :

Thanks

knoker1234 :

Do you have any trial Version of Office already installed ?

JACUSTOMER-6zfwczbk- :

there was some form of office already on the computer that when clicked or opened it gave threee options thats how i went to buy it

knoker1234 :

Ok and you have downloaded a full copy now what version ?

JACUSTOMER-6zfwczbk- :

i never downloaded a copy of it

JACUSTOMER-6zfwczbk- :

i really dont get it

JACUSTOMER-6zfwczbk- :

what did i buy online

knoker1234 :

ok you just Purchased a fully lience key for you installed copy , can i remote on and see if i can get this fixed up for you

JACUSTOMER-6zfwczbk- :

Office Home and Student 2010

JACUSTOMER-6zfwczbk- :

plz

knoker1234 :

Click the Link then agree and then Run/Ok when Asked

JACUSTOMER-6zfwczbk- :

is this safe for me

knoker1234 :

yes , its fully secure

JACUSTOMER-6zfwczbk- :

rdy

JACUSTOMER-6zfwczbk- :

i am ready for you to operate

JACUSTOMER-6zfwczbk- :

what is going on

knoker1234 :

I have dissconnected

knoker1234 :

I think you need to Install .Net frame

knoker1234 :

work

James K. and other Microsoft Office Specialists are ready to help you
Customer: replied 5 years ago.
you were correct
Expert:  James K. replied 5 years ago.
cheers James

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