Microsoft Office Questions? Ask a IT Expert for Support ASAP
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I see your having problems with your Office 2003
Good evening, John. Help! I've searched all over for an answer to this problem.
What Operating System are you using?
Windows XP version 2002 service pack 3
Ok this way I give you the correct instructions
Perform the Detect and Repair option
Working. Will it let me stay in contact with you?
Yes should not bother us on this page
Do I need to have the disk in?
I dont believe so
normally you dont need it
Okay. Says its repairing office. it looks like it could take a moment.
Thats fine let it run and hopefully when it is done you will be back in business
Sorry, John. Same problem. It opens for one second, the dialog box with "preparing to install" comes up and it closes.
So our Detect and Repair did not work
I guess we need to do the Reinstall Office option with the same steps as above
This one may ask for the disk
Okay. Getting started.
crossing my fingers for you this time
So, it's done but says I have to restart my computer. What do I do if I click "accept" and it doesn't work?
you can save this page in your favorites and come back here after you reboot
then after it is fixed click accept
Oh, I can wait to click accept until I come back?
I will stand by here till you get back
OK, here goes...
see ya when you get back
Ugh. No. It didn't work.
Really hmm that is very unusualy
When I searched the web, I saw many questions just like mine. Things stating that Word 2003 closed immediately after opening. There were other issues with it opening and closing, too.
when the installer comes up is it asking for a disk?
No. It just says Preparing to install... I can barely read it because it then closes so quickly.
Lets try something here
there is a space after winword.exe and /
So, it started to open but an error box came up.
what was the error?
It says "word experienced an error trying to open the file. try these suggestions: *check the file permissions for the document or drive *make sure there is sufficient free memory and disk space * open the file with the text recovery converter.
a box comes up saying there is an error.
Word experienced an error trying to open the file
sorry, I didn't see that my text was sending!
Ok I am reading up on this one. Give me a few
http://support.microsoft.com/kb/828041 I want you to look at this so you can see what I am reading
skip the section with powerpoint and go down to the word 2003 section
To have the Office Product Updates Web site detect the required updates that you must install on your computer, visit the following Microsoft Web site:
I have many users with 2003 and never ran in to this one before
i also have a plan B
Okay. Ugh. Still working...
no problem I am still researching for a plan C
Should I do express or custom updating?
express should be good
Hmm. I'm clicking but the button is not responding.
hmm how about the custom lol
Now it's working. Just opened the page again.
Taking a bit...
as long as it fixes the issue
Yeah, but it seems more like it's stuck in a loop.
give it a little bit and see if it pulls out
Okay. I did notice on the page you had me read that it has a direct download for a "critical update package" that seems to be for this particular issue. I'll wait, I just wanted to mention it.
I was thinking about that to
if you think this is not going any where then cancel out and go for the direct download
Wow, something finally came up but then it "failed to install." Going for the direct download...
do I save or run?
I will be right back
When you get back, I got an dialog box saying "this update cannot be applied."
ok plan B
click on the fix it guy in the middle of the page
fix it guy? don't see him.
click the link then choose run
Okay, it says its been processed.
give it a try normally and open word
i tried to open both normally and with the run command. no luck.
ok one more try before we go and uninstall word and re install word
click start then My Computer
Under the View menu click on Folder Options
Then click View tab
you should see a section that says show hidden system files and folders
make sure you have that set so you can see system files and folders and click ok
let me know when that is done
I don't see folder options under the view menu
I am sorry it is under the Tools options
Ok in My Computer click on the C drive
then click on Documents And Settings
double click I mean
then you should see your login name double click on that
then double click on Application Data
double click on Microsoft
double click on Templates
I don't know which one is "me." there are a couple owner files and an admin file.
default and all user files
click on the start button and your login name should be at the top of the little window after clicking the start button one time
When you get to the Template folder let me know
Okay, that stuff was under the admin file, not the owner file. when i click on the ms file, I get a bunch of stuff but no template.
are you logged in as admin?
click the start button what does it say at the top
I'm logged in as owner.
Ok then go back to the owner folder in documents and settings
just get a favorites folder and ntuser and ntuser.dat
inside owner and application data and microsoft folder?
no, just inside owner. there's another "owner" file that says owner.your(then some numbers). there's a lot of stuff in there including microsoft and templates.
I would say this profile has been corrupted
Probably why we are having so much trouble with it
this is why Word is getting confused as well
hmmm. can we do anything about it?
all that stuff you see in the Owner/owner.yourandomnumbers should only be under the Owner folder by itself
I think we need to make another user profile for you to log in to
do you use outlook also?
The whole name on the folder is "owner.YOUR-669C5FCE44"
I don't use outlook.
I looked to make sure and it appears in "user accounts" that owner is the only account (guest is off).
Lets create a new user
give it a name you like that is up to you
Give this user administrative rights
now what your going to have to do is close out of everything including this window.
click start then log out
log in the new user
it will take a moment to build the new profile
then open your internet explorer come to Justanswer.com
K. be right back.
come back to this question
see you in a few in the new user
i'm sorry, I didn't create an account that I know of. I'm working on getting to your through the new user.
Okay. I'm back. Are you still available?
Yes still here
are you in the new user?
Did you log in under the new user?
your in that user now?
If so try opening word
still wont open
no. I went into my folder and got to templates the way you told me before though. templates is an empty folder.
in which user this one or the other one
in the new one I created
there should be a file that is called normal.dot
this is the file that word uses to start
lets try something
go to C drive then program files
then microsoft office
is there a 1033 folder in there if so click in there
see if you can see a normal.dot file
opened office then 1033, no normal. dot file
let me look in mine hold on
Well my friend I think its time to stop messing with this and just uninstall office and reinstall it
did you give this user admin rights?
Wait, would it make a difference in this user if we tried to download that update again?
I have never seen office give this much problem
yes, admin rights
You can try and see if it flies
so, i did everything like before with no success. I did look into the update history though and saw that the updates MS has been trying to do to this computer has been failing 99.9% for over a month (I didn't look any further). Preparing to uninstall.
I am beggining to think your having more problems then meets the eye here. But I will hope that the uninstall and reinstall will do the trick
Going for a quick smoke
okay. there are three listing with MS Office: MS Office 2003 Web Components, MS Office Professional Edition 2003, Standard Edition 2003 and XP Web Components. Which should I uninstall?
how many versions do you have?
what disk do you have?
Usually people only have one version either pro or standard but not both
I just have the pro disk. I don't know why standard is listed. This is my friend's computer I am trying to figure this issue out for him.
I wonder if this has anything to do with our problem and the updates that was trying to be applied
there's a second disk in the package called "one note." it seems to just be an add on that isn't necessary.
one note is a program by itself
If you have the pro version with key numbers I would get rid of the standard and pro then reinstall the pro
there is no need to have both versions on there
and the "web components?"
it wont hurt to get rid of those as well
for standard, it's asking for a source.
that would be the standard office disk
do you have that also
I understand but I don't have it.
another road block
I wonder why it needs the disk to uninstall
Well I guess leave it and go for the pro removal
and reinstall the pro
go figure. ugh. okay.
could space be an issue?
I dont think so it should still start up
should I select to check the web for updates after setup? and, should I keep or delete installation files?
keep install files and no for updates
we seem to be having issues with the updates anyways
if that is what it wants to do yes
The dialog box just disappeared but I see it's in the program list now. I tried MS Word but no luck. What was it you had me type in run before?
I did it. Still nothing. I'm going to click accept. You've done a ton of work. Would you keep me in mind if you come across something like this again?
In My opinion
you are having so many issues with this
it has to be the operating system
If you have the XP install disk for this I would perform a repair on this computer
It may just straighten out a lot of your problems
I will check with him tomorrow to see if he has it somewhere. does it erase the data?
follow those instructions to a T and it will get you repaired
Not if you do a repair only
oh, the link has what I need, I don't need a disk?
Follow those instructions on that link I just gave you
no the link is the Instructions on how to repair
You dont want to do a fresh install or format the drive that will loose data
Okay. That you so much for all of your help, John. I appreciate your time and would say great things about you and the justanswer site.
follow those instructions to the letter and it will repair the OS but keep all the data in tact
Thank you and have a wonderful New Year
Happy New Year to you, too!