How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35764
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

I run microsft office 2000 on Windoiws XP. Suddnly I am unable

Resolved Question:

I run microsft office 2000 on Windoiws XP. Suddnly I am unable to open word documents.The scren goes to the first Word page but no further. Completley stops at that first page and will not show any further options.
I removed the program comp[letely and tried to reload from the CD and I now get an error message to contact product support.

Can you help.

G B Smith
email [email protected]
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using JustAnswer.com.

What is the exact error message when reinstalling office 2000 (or is it office 2010)?

Thank you.
Customer: replied 5 years ago.

It just says "error" and to contact product support. It is Office 2000 (two thousand). I have many documents in this format and need them to continue working.

 

Thank you.

 

Expert:  Viet -MS Office Tech replied 5 years ago.
Hmm, Microsoft does not support the 2000 version any more.

Can you try the 2010 version? It will work with 2000 documents.
http://office.microsoft.com/en-us/try/

Or you can use the free Open Office program; it works with all microsoft office documents.
http://openoffice.org/

Please let me know. Thank you.
Viet -MS Office Tech and 2 other Microsoft Office Specialists are ready to help you