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Ryan B.
Ryan B., Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1774
Experience:  I have experience resolving many microsoft office problems
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I have Microsoft Office 2010 and when I try to open Access

Customer Question

I have Microsoft Office 2010 and when I try to open Access I get a message that says:

You must have a database opem to create toolbars, and the database can't be read-only.

I click the OK tab and get the little round loading circle forever. If I try to click on somethng else I get a not responding box. What can I do to fix this.
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Ryan B. replied 2 years ago.

Ryan B. :

You're getting this message because Access can't write to the db file when
it's read only. That commonly happens when the db is stored on a cd or dvd
(even if the disk is rewritable). If the db is on a cd or dvd, copy it to
your hard disk and open it from there.

If it's already on a hard disk or usb memory stick, right click on the file
name in explorer and click on properties. Unmark the read only check box and
click ok. Now open it.

Ryan B. :

If that doesn't work then Try building a new empty database and import everything but the toolbars.

Ryan B. :

check the link below for instructions on creating a blank/empty database:
http://databases.about.com/od/tutorials/ss/createaccessdb_2.htm

Customer :

I tried to open Access and still get the same answer box. I set it up to administrator, but there is no place to open any files. I have no files or databases to open.

Ryan B. :

What happens if you try to run the program in safe mode

Ryan B. :

On your keyboard push the windows key(looks like a flag) then push R and a run window will open. Now type in msaccess.exe /safe and push enter

Ryan B. :

does it open then?

Ryan B. :

Also, just curious is this your first time opening Access 2010?

Ryan B. :

Another question is have you have an earlier version of access ever installed on your computer like office 2007?

Customer :

It can't find the program msaccess.exe

Customer :

this was the first time opening it when I got the error message. I don't have an earlier version. I used Microsoft works before

Ryan B. :

seems like something got corrupted during the install

Ryan B. :

you should get a getting started window upon the first time opening it

Ryan B. :

There may have been some keys from MS Works that were interferring with this install. My suggestion at this point is to download the program called Revo uninstaller from the link below. It's a 3rd party uninstaller program and it will scan your computer for left over files/registry keys before and after the uninstall this will clean the office suite out completely.

--> http://www.revouninstaller.com/start_freeware_download.html

once office 2010 is removed completely then reinstall it and your issue should be corrected.

Customer :

I'll try it

Ryan B. :

Before you do that, the one other thing you could probably try would be running the diagnostic utility

Ryan B. :

Click start>click programs>click Microsoft Office> click Diagnostic

Customer :

ok

Ryan B. :

Actually I think the diagnostic feature was removed in the 2010 version. You could try a repair on it though before reinstalling. To do that Click start>then in the search at the bottom type in Programs and Features and push enter. Now go to MS Office 2010 and click change and then click repair

Ryan B. :

if that doesn't work then use the Revo Uninstaller to uninstall and then reinstall

Ryan B. :

That should take care of it, please keep me posted. If that works please remember to click accept and leave positive feedback

Customer :

the repair didn't work. I'm trying the installer part next.

Customer :

The new installation didn't work either.

Ryan B. :

Alright, I am going to opt-out i'm not sure what else to try.

Ryan B. :

Another expert should be with you soon

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