How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask patrickdengler Your Own Question

patrickdengler, Other
Category: Microsoft Office
Satisfied Customers: 38
Experience:  I was a member of both the Windows and Office engineering team's.
Type Your Microsoft Office Question Here...
patrickdengler is online now
A new question is answered every 9 seconds

I have put OneNote 2010 on my office desktop and my home laptop,

Customer Question

I have put OneNote 2010 on my office desktop and my home laptop, both with all notebooks to be stored on the web. The notebooks that I created first (office desktop) are showing in my skydrive account, but the notebooks that I created afterwards on my home laptop are not showing up in the skydrive. There are no error messages and the notebooks are synching, but I don't understand where to. Are you able to assist?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  patrickdengler replied 4 years ago.


Let's try something simple.


On the laptop that is not showing content on the sky drive


1. Open One Note


2. Select File/Share


3. Examine settings #2 (share on) and setting #3 (Web Location)


Do they appear to match your expectations of you live account?

JACUSTOMER-oc669o2m- :

Yes - #@ is set to share on web and #3 is set to Windows Live SkyDrive/Documents folder

Expert:  patrickdengler replied 4 years ago.

Let's try 2 things


1.Go to

2. Sign out from all services

2.5 Close all browsers

3. Open 1 note

3. Create a new tab

4. select the ShareTab at the top

5. Select share this notebook

6. where it says already shared on web, click the link; this should have you login and go to you document; if it doesn't go to step #2

7. In onenote, underneath the "This notebook is shared on the web, copy and paste that into an address box in IE and see if it takes you there.

Option #2

(could be that Onenote completely is using the wrong idea; quickest way to reset this is)

1.Go to

2. Sign out from all services

2.5 Close all browsers

3. Uninstall OneNote

4. reinstall one note

5. When it asks you whether or not you want to sync to the web, make sure you sign in with the same id that functions on the other computer


I hope this works!

Customer: replied 4 years ago.
This is the message when tried option 1: This item might not exist or is no longer available

The problem with option 2 is:

- before I uninstall and reinstall Onenote, how so I save the notebooks that I have already created?

- given I purchased OneNote as a download - how do I reinstall without a disc (just downloaded an exe file)

Expert:  patrickdengler replied 4 years ago.

You can File / Save As, Save NoteBook to preserve your work.

But since you don't have the disks, let's try this:

After saving your notebook locally, open it from onenote (open file, select the notebook you saved)

1. Then select share (again)

2. Select Windows Sky Drive

you should be able to see on your sky drive where a folder says it was update 'a moment ago'

Customer: replied 4 years ago.

This didn't work - I need you to give me more specific instructions.


For example - when doing the 'save as' for the notebook - do I use the .onepkg file type or pdf or xps?


I saved as a .onepkg. Then when opening from OneNote locally, do I go into 'open from other location'? I did this and it is giving me different types of OneNote file types to open. I select the .onepkg file I saved and then it asks to 'unpack notebook' with a pathlisted. I then click on 'create' and 'share this notebook' and when I email a link and then click on the link to open notebook in Web browser, I get this message "

This item might not exist or is no longer available

This item might have been deleted, expired, or you might not have permission to view it. Contact the owner of this item for more information. "


Now what?



Expert:  patrickdengler replied 4 years ago.
You have done all of the things I expected in terms of file type (.onepkg). But let me get very, very specific steps for you and test it a few tmies. I am going to need to set up a few one notes to make sure.
Expert:  patrickdengler replied 4 years ago.

Ok, i repeated this a few times to make sure.

Do as you did in terms of saving the Notebook as a package (rename it so you are clear).

Then Open the local package from WITHIN onenote

1. Select File

2. (for the recently updated package e.g. package2) select "Share on web or Network"

3. Select the 3rd option weblocation windowslive Sky drive

I missed the step to open it within onenote, my apologies. I do hope this gets you where you need to be. It has worked on my side a few times, and repeating the steps again this morning give me confidence that you will get there as well! :)

Customer: replied 4 years ago.

No luck - have ended up with the same result. How can I check that OneNote is linked to the right Skydrive?


Expert:  patrickdengler replied 4 years ago.

Well, now that we have it all backed up locally we can do one more thing (and this will answer your question).

Go to and signout of EVERYTHING

1. go to

2. in the upper right hand corner click sign out

3. uninstall one note

4. reboot (if necessary)

5. Reinstall one note

6. When it asks you to hook it up to, enter the same live address that you want to synch with on the other computer


After installation you can then reload the local onenote package you saved before.



Customer: replied 4 years ago.
As I explained, I don't have the disc to reinstall OneNote, I bought it online and downloaded it. How do I reinstall OneNote after uninstalling without the disc? Will I lose the exe file that I downloaded?
Customer: replied 4 years ago.
Also, how do I reload the saved notebooks after reinstalling?
Customer: replied 4 years ago.
I have no tried that. I uninstalled OneNote, shut down, then reinstalled (including re-entering the product key), but it just opened the same version that I closed - including all the notebooks and without asking me to enter the live account details. What now?
Expert:  patrickdengler replied 4 years ago.
I am going to have to hand you off to another expert. I am pretty sure I have given you the steps to relate the notebooks to the live ID above, but I am not doing a good job of describing it to you; so I do hope that someone else can jump in and help. I don't want you waiting any longer.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • jstinehelfer


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
< Last | Next >
  • jstinehelfer's Avatar


    Information Systems Manager

    Satisfied Customers:

    A+ Comptia Certified computer repair
  • JasonJames122's Avatar


    Computer Enthusiast

    Satisfied Customers:

    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    Computer Software Specialist for more than 10 years
  • The-PC-Guy's Avatar


    Computer Manager

    Satisfied Customers:

    20 years experience providing remote computer support
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company
  • IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    Bachelor's Degree in Information Technology, Microsoft Certified Professional
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Expert with over 10 years experience.