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MrWeb, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 93
Experience:  I've been fixing MS Office issues for over 10 years.
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Hi, I have purchase office 2010 Each time I try to install

Customer Question


I have purchase office 2010

Each time I try to install it I get an error 1935 with lots of numbers and it rolls back

I cannot find a fix on Google, and need to get this working for a customer.

What do I do?
Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Pam R replied 4 years ago.

ptw123234 :

hi, my name is Pam, I will try to assist you. Please let me know when you are ready

JACUSTOMER-f973twii- :


Expert:  MrWeb replied 4 years ago.
It is recommended, in this instance, and for those experiencing this problem, not to allow Office 2010 to install over Office 2007. Instead, it is recommended that you indeed uninstall Office 2007 manually, and all related components from the Control Panel first, and then install Office 2010.