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Can you tell me the brand and model number/service tag of your computer please?
Just to be sure - you said the operating system needs to be reinstalled?
Of course - if you want to reply back with the brand and model number, I can certainly help.
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Thank you and I will watch for your reply :)
Thank you :)
It sounds like whatever program was ran damaged part of the registry of the computer - that is likely why it is running so poorly. Reinstalling the operating system, like you were wanting to do, will correct this. Here is how to do it:
There should be another way - let's try this method:
I do, but networking questions are set for a different category - it looks like you have a question opened with another expert here:
Happy Holidays to you too - $100 is typically about what it costs (through my business), if not more. With JustAnswer, we work by dollar amounts for questions and bonuses if our clients feel we deserve them.
Thank you again and take care :)