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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 36448
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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cannot open Office 2010

Resolved Question:

cannot open Office 2010
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using JustAnswer.com.

Is there any error code/message?

Does Word, Excel, Outlook, etc. have problem opening or all office programs?

When did it first stop working?

Thank you.
Customer: replied 5 years ago.

Error message - Set up error during install

 

All Office programs

 

Today

Expert:  Viet -MS Office Tech replied 5 years ago.
Did you try a system restore (click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred.)?

Is this " Set up error during install" the only error message? Is there any other error code/message?

Thanks.
Customer: replied 5 years ago.
No
Expert:  Viet -MS Office Tech replied 5 years ago.
No to which question? Thanks.
Customer: replied 5 years ago.
There was a second error message that read: "Microsoft Office Home and Business 2010 cannot verify the license for this application. A repair attempt failed or was cancelled by the user. Application will not shut down."
Expert:  Viet -MS Office Tech replied 5 years ago.
Did you purchase Microsoft Office Home and Business 2010 previously? Do you have the microsoft office disk and product key? Thank you.
Customer: replied 5 years ago.
.MS Home and Business 2010 was preloaded on my Dell computer @ purchase. I do have product key.
Expert:  Viet -MS Office Tech replied 5 years ago.
Microsoft office program is always preloaded on newly purchased computer. Did you actually purchase microsoft office software when purchasing your computer? Do you have the office product key (not the windows key)? Thanks.
Customer: replied 5 years ago.
I have office product key: XXXXXXXXXXXXXXXX
Expert:  Viet -MS Office Tech replied 5 years ago.
Please go to Start, control panel, uninstall a program , and uninstall all microsoft office program(s). Then restart the computer ,and go to
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx
to download and reinstall your office program.

Please let me know if there is still any issue later. Thank you.
Viet -MS Office Tech and 4 other Microsoft Office Specialists are ready to help you

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