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Jim_C_C
Jim_C_C, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 25
Experience:  I have been working with Office since it was first sold.
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what info do want with my ms office prob?

Resolved Question:

what info do want with my ms office prob?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  SLCBTM replied 2 years ago.
What is the exact problem you are having with as much detail as possible?
Customer: replied 2 years ago.
well when closing outlook or word it locks up and once I get it to close reopens empty word doc has new file and it locks again the only way you can stop is to turn off the pc in unsaf manner
Expert:  Jim_C_C replied 2 years ago.

Hello, my name is XXXXX XXXXX I will try to assist you with this issue.

 

Which version of Office are you using? Also, what internet security software are you using?

 

Are you having trouble with Internet Explorer as well?

 

Sometimes, an internet security program can cause the issue you are seeing. Usually, to test this type of issue, you can do the following:

 

1. Click Start>Run.

2. Type winword /safe , press enter (Word will open in its 'safemode version')

3. Type a test document, then save and close.

 

Does Word close properly?

 

Also, just to be sure, open your internet security program and run the updates for it. Once completed, try using word again (not using /safe) and see how it works.

Jim_C_C, Computer Specialist
Category: Microsoft Office
Satisfied Customers: 25
Experience: I have been working with Office since it was first sold.
Jim_C_C and 9 other Microsoft Office Specialists are ready to help you

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