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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35766
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I purchased a product key card for a PC ( At Staples) but it

Customer Question

I purchased a product key card for a PC ( At Staples) but it was not loaded with microsoft office 2010. When I returned to Staples after having tried to input the software, the helpful gentlement there said "you can do it, select the microsoft web site and enter trial subscription the enter your product key information" I tried and I cannot get it to work. Can you please help me. Thanks [email protected]
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.

Viet - MS Office Tech :

Hi, and thanks for using

Viet - MS Office Tech :

What happened when you tried? Was there any error code/message?

Viet - MS Office Tech :

Can you go to Start, control Panel, Uninstall a program (or Add/remove programs) and uninstall any previous Microsoft Office program, then go to

Viet - MS Office Tech :

Actually, since Microsoft Office is not loaded on your PC, please go to
, then enter your Office product key to download and install Microsoft Office.

Viet - MS Office Tech :

Please let me know any error code/message. Thank you.