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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35211
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Q327101

Customer Question

Q327101
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using JustAnswer.com.

You may have installed a Windows modification program that changes your boot option; these programs can be:
  • BootXP
  • LogonUI Boot Randomizer
  • Tuneup Utilities
  • etc.
Please remove it, if any:
  1. Click OK to close the error message.
  2. Click Start, click Run, type appwiz.cpl, and then click OK (or click on Start, Control Panel, Add/remove programs), then remove and restart the computer and try installing the service pack again.


If that does not work:
  1. Right-click My Computer, and then click Properties.
  2. Click the Advanced tab, and then click Settings under Startup and Recovery.
  3. Under System Startup, click Edit. The Boot.ini file will open in Notepad.
  4. Locate and then delete the /KERNEL=filename item.
    For example; the original boot.ini could contains:

    [boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /kernel=ntkrnlmp.exe
    After you delete the /KERNEL=filename item:

    [boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect

  5. Save and then close the Boot.ini file.
  6. Restart the computer.
  7. Try to install the Windows XP service pack.

Please let me know if there is still any issue. Thank you.