Hi , it's an issue with your temp files. Delete the folder c:\users\mum\appdata\local\temp
You can delete the whole temp folder. Windows will readd it when it needs it again. Issues can sometimes occur if the same file name is XXXXX XXXXX temp folder or if there is an older version of the file it needs.
once you delete the temp folder try updating Dell support center again. it should work properly.
Please accept this answer if it works , otherwise let me know and we can work on it further. Thanks :-)
I tried deletring the Temp file, as si=uggetsed, but got thr following message after trying to delete via Windows exploerer and allowing the Windows program to proceed when prompted:
'The action can't be completed because the folder is open in another program. Close the folder and try again.'
and also got this mesage even when I closed down Internet Explorer (which was the only other program I was running apart from Windows Explorer). Dell Support Center tried updating itself while I was working on this, and failed - giving the same message as before (as I stated originally) about the network eror with the temp file.
What else can I do, to try and correct the problem?
I wqs able to delete the temp file in Safe Mode but, on attempting (twice) to do an update of the Dell Support Center , I still ended up with the same type of error message as before - after the dialogue boxes shown below were displayed. I did not have any other aplicatons running - is it essentially a problem with Windows Installer itself, as every time I boot up I am still getting the Windows Installer dialogue box, staing the feature I am trying to use is on a CD-ROM or other removable disk that is not available and prompts me to insert the disk for a range (on repeated cancellation of the bdialogue box) of different applications/programs - including Microsoft Office.
Any further suggestions as to what i can do? (I appreciate that this is proving to be less straightforward to resolve.) Would unistalling and re-installing Windows Installer sorftware - if that is a potential option - be worth trying? If so, how do I do so?
I ran the Fix It tool via the link you provided and - under the Problems awith Installing - clicked one Dell Support Center from the program list; owevr, i still got the same errormesssage about the temp file when Window tried to install the update. The problem with Windows Installer not working (and starting up with the dialogue box prompts when te laptop is booted up, as I referred to in my previous message) is still there!.
Please click Start, then type msconfig and press Enter. Then click on the Startup tab and uncheck all the boxes, except your antivirus/security program. Then click on the Services tab and check the box at Hide all Microsoft services near the bottom. Then uncheck all the services, except your antivirus/security program.