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Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 25983
Experience:  Ten years of computer hardware and software support; Windows 8 7 Vista XP; Microsoft Office, etc.
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Customer Question

We just purchased a new desktop but now we cannot install our Office 2007 because it is an upgrade. Our last full Office Copy was Office 2000 which cannot install on the new machine. Microsoft Office said our only option was to purchase Office 2010 Full Install, Are there any workarounds?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.

Viet - Computer Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Computer Tech :

Office 2000 may work with Windows 7; you can try to run it with the compatibility mode.

Viet - Computer Tech :

Please insert the Office 200 disk, and right-click on the Setup file and click on Run as administrator.

Customer :

I have done that already.

Viet - Computer Tech :

OK, please right-click on the Setup file and click on Properties, then click on Compatibility tab, then select the windows xp compatibility option, then click OK.

Viet - Computer Tech :

Then see if you can install Office 2000.

Customer :

I am not running XP, windows 7.....should I just try that anyway?

Viet - Computer Tech :

I understand

Viet - Computer Tech :

it's setting the program to run with windows xp compatibility mode on windows 7.

Viet - Computer Tech :

Please try

Viet - Computer Tech :

If that does not work, do you have Office 2007 Home & Student, Professional, Ultimate, etc?

Customer :

I have Office 2007 Small Business, upgrade only which is why I am try to install a full install of Office 2000

Viet - Computer Tech :

yes, I know it's an upgrade from question.

Viet - Computer Tech :

Are you able to do: right-click on the Setup file and click on Properties, then click on Compatibility tab, then select the windows xp compatibility option, then click OK. Then install office 2000?

Customer :

It said it installed but it did not

Viet - Computer Tech :

So if you install Office 2007 now, it does not work?

Customer :

No, when I try to install 2007, it says it is looking for something to upgrade

Viet - Computer Tech :

Let's try this:

Viet - Computer Tech :

Download and install the full version of Office 2007 Small Business at
http://tinyurl.com/yooera

Viet - Computer Tech :

, then see if it works.

Customer :

I am saving the download but this may take a few minutes

Viet - Computer Tech :

it may take very long

Viet - Computer Tech :

it's a big download; it depends on your Internet connection.

Customer :

at 50% right now

Viet - Computer Tech :

ok, you have fast Internet

Customer :

almost 70%

Viet - Computer Tech :

ok,

Customer :

when it asks for product key to run, do I use my old Product Key?

Customer :

90%

Viet - Computer Tech :

the office 2007 key

Customer :

complete

Viet - Computer Tech :

ok, install it

Customer :

took the product key and is starting installation but does not show any progress yet......

Viet - Computer Tech :

ok,

Customer :

it is installing

Viet - Computer Tech :

great

Customer :

approx. half way...so far....what did we agree on the amount to pay if I accept?

Customer :

encountered an error during setup..bummer

Customer :

Error 25004

Viet - Computer Tech :

hmm,

Customer :

config.xml not specified

Viet - Computer Tech :

Can you cancel the installation

Viet - Computer Tech :

then go to Start, control panel, uninstall a program and make sure all Microsoft Office program(s) are uninstalled first.

Customer :

it did already and has a close button

Viet - Computer Tech :

ok,

Customer :

I am getting another error message in the uninstall process....This product installation has been corrupted. Run setup again from the CD, DVD, or other original installation source.

Viet - Computer Tech :

cancel it

Viet - Computer Tech :

that's okay

Viet - Computer Tech :

Please go to Start, control panel, uninstall a program and make sure all Microsoft Office program(s) are uninstalled first.


Customer :

Error: The system administrator has set policies to prevent this installation....hu?

Viet - Computer Tech :

very strange.

Viet - Computer Tech :

just cancel it

Customer :

I did but there is 935MB of 2000 on the list and none in 2007 but a line item

Viet - Computer Tech :

You can just uninstall the microsoft office 2000 item

Customer :

I tried that first

Viet - Computer Tech :

But you could not uninstall it?

Customer :

no

Viet - Computer Tech :

Please download and install the Revo Uninstaller program at:
http://www.revouninstaller.com/start_freeware_download.html

Viet - Computer Tech :

, then open it and select MIcrosoft office program(s), and click on Uninstall, then click on Advanced option, then select all whenever prompted and delete, then restart the computer and install the downloaded office again.

Customer :

I have the MS Office 2000 in the setup again, can I find an uninstall there first?

Viet - Computer Tech :

no, don't find it

Viet - Computer Tech :

don't use it

Viet - Computer Tech :

sorry, I'll be right back in a few minutes, thanks.

Customer :

I have downloaded Revo Uninstaller and installed, then opened it and ran uninstall 2000. Then it scanned and found leftover Registry items. Should I select all and/or delete them?

Customer :

brb...water break

Customer :

back

Customer :

did you leave me holding the bag?

Viet - Computer Tech :

Sorry, I'm back.

Viet - Computer Tech :

Yes, please select all and delete when prompted per my previous suggestion, thank you.

Viet - Computer Tech :

Please let me know. Thank you.

Viet - Computer Tech :

Then restart the computer and install the downloaded office file again.

Customer :

I will try one more time and if it doesn't work, send me an email to contact in the AM.

Viet - Computer Tech :

ok, thanks.

Customer :

fingers crossed..we should have a clean slate now and it is installing slower this time.

Viet - Computer Tech :

ok,

Customer :

but this 63 YO man needs to go to bed... haven't been up this late since my drinking days quite a while ago.

Customer :

Fail

Viet - Computer Tech :

No problem; you can get back to me tomorrow.

Viet - Computer Tech :

What's the error message?

Customer :

Error 25004 again

Viet - Computer Tech :

sorry,

Viet - Computer Tech :

Tomorrow can you try to download and install the free Open Office program:
http://www.openoffice.org/

Customer :

good nite pardner, talk more tomorrow. I am willing to pay extra tomorrow.

Viet - Computer Tech :

Good night! Thank you.

Customer :

open office doesn't work 100% and our company files are very important to access.

Customer :

you are welcome and thank you vey much, too.

Viet - Computer Tech :

oh ok, since this is a new computer, can you reset it tomorrow?

Viet - Computer Tech :

What's the brand and model of the computer?

Customer :

This answer did not solve the problem and failure continued. After contacting the computer manufacturer, they dtermined

Customer :

that Windows 7 was corrupted and we spent six hours completing repairs. While I appreciate the suggestions that you offered, it did not solve the issue. Once we resolved the Windows 7 issues, the computer works fine. I am not satisfied and disappointed in Just Answer because it failed me and although it was only $38, answers did not work.

Expert:  Viet -MS Office Tech replied 2 years ago.
Great. You do not need to pay if you are not satisfied. You could have just replied to me and I would continue to help you, i.e. reset the computer to factory settings like the manufacturer dis, although it is strange that windows was corrupted on a new desktop (it does happen, but rarely). If you have any other computer question/issue, please let me know. Thank you.
Customer: replied 2 years ago.

Never received solution from Just Answer. I had to contact the computer manufacturer and do a complete new install of Windows 7 before getting Office to install properlyl I never got a satisfactory answer from Just Answer. Please issue a refund to my account.

Regrets,

Nick xxxxx

 

 

 

 

 

 

 

 

 

 

 

 

 

,,

Expert:  Viet -MS Office Tech replied 2 years ago.
Yes, your deposit will be refunded. I will always reply to you asap. Thank you.

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