Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello, and welcome to JustAnswer!
What version of Outlook are you using? Also, what is operating system on your computer (XP/Vista/7)
2003, xp -
Have you tried running Outlook in safe mode?
You can try that by pressing and holding CTRL key while you click to open Outlook.
I'll try. After shutting down my computer the hard way outlook claimed to be opening
in a safe mode
I mean opening Outlook in safe mode while windows is in normal mode?
just tried, lets see what happens - nope:
Just tried sending. Got the response outlook has enc a problem and has to close down, it re-opens right away, but the e-mail isn't sent.
Ok. Try the following:
Type the following in Run box and press OK.
Let me know if you can open it.
it opens - still the same stupid response when I his send.
Now try the following. Type the following in Run box and click OK.
did - tried a test send - same response
Can you give me an exact message?
exact error message*
It's the error box that pops up when a webpage shuts down: "We're sorry but ms outlook has encountered a problem and needs to shut down." Then it provides the choice of sending a report to microsoft or not.
Do you Office or Outlook CD?
Did you install Outlook using a CD/DVD?
I'm thinking it was on when I bought this desktop from dell. Which means there probably a backup CD, but I'd have to find where.
I see. Let us try a repair as follows:
Click Start->Control Panel.
Click Add/Remove Programs.
In the list of programs, locate and select Microsoft Office Outlook if it is separately installed or Microsoft Office if it is part of the office.
Click Remove/Uninstall button.
In the dialog that opens, select 'Repair' option and proceed with the repair.
Follow prompts to complete the repair.
it looks like it's part of office. I have ms office small business edition 2003
Ok. So select Microsoft Office business edition from the list and follow the instructions above.
Yeah, I did, I have to find the CD - and I have a meeting in about 1/2 hour. Let me try that and is there someway I can get back to you later today?
You can add this chat to favorites. However, I might or might not be online when you come back. Would you like me to opt out for other experts in such a case?
what's the best option? I probably won't be back for a couple of hours?
If I am not here, then the best option is to opt out for other experts. Someone may pick up with you.
ok - will do
Have a nice day :)
Found the ms small business ed. 2003 CD. Went into programs, did a repair. It seems like it might have worked.
Same problem I had Monday. Thought we'd fixed it. Apparently not.
Already Tried: - opening outlook in a safe mode - going into programs and repairing ms office