How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Molinari Your Own Question

Molinari
Molinari, MS Office Tech
Category: Microsoft Office
Satisfied Customers: 4459
Experience:  Certified IT Guru
16561526
Type Your Microsoft Office Question Here...
Molinari is online now
A new question is answered every 9 seconds

microsoft outlook not responding not receiving emails

Customer Question

microsoft outlook not responding not receiving emails plus computer is slow
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  James K. replied 2 years ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

Can you open Outlook in Safemode and let me know if it Works

 

Click Start > type Outlook /Safe in the search box there is a space dose Outlook Work ok ?>

 

Cheers James

Customer: replied 2 years ago.
i typed outlook/safe in the search box, but no mail came thru. she only rec'd 1 email yesterday & she usually get 10-20 a day.
Expert:  James K. replied 2 years ago.

When you click Send and Receive in Outlook are there any Errors , have you checked your email using Webmail to see if any email has not be downloaded

 

Customer: replied 2 years ago.

No errors when I click send and receive. I do not know what or where webmail is.

Expert:  James K. replied 2 years ago.

Sounds like you Email is working

 

give me the Second part of your Email Address the bit after the @ sign , Like hotmail yahoo etc

Customer: replied 2 years ago.
charter.net
Expert:  James K. replied 2 years ago.

Click HERE log in with your email address and password

 

If this shows the same mail as Outlook then it is working to Send and Receive

 

James

Customer: replied 2 years ago.

Yes, I need more assistance. We have not resolved the issue.

 

 

Expert:  James K. replied 2 years ago.
What is the issue did you check webmail , ?
Customer: replied 2 years ago.

 

Again, what is webmail & where is it?

Expert:  James K. replied 2 years ago.

Click HERE log in with your email address and password

 

click the Link above enter you email and Password XXXXX you can access your email anywhere on the Web

 

James

Customer: replied 2 years ago.

My wife's laptop and mine both receive email in XXXXX@XXXXXX.XXX. She has Vista Home Premium. On my laptop I have received about 15 emails in the rskpt mailbox just today. Her laptop has received NONE.

 

Any assistance would be appreciated.

 

Thank you James,

 

Ron

Expert:  James K. replied 2 years ago.

Is your Email fixed is this a new problem

Customer: replied 2 years ago.
no it is not fixed this is the same problem
Expert:  James K. replied 2 years ago.
I cant understand your issue , so i am going to Opt out and let the experts look at your case
Expert:  Molinari replied 2 years ago.
Are you saying both computers are trying to receive email from the same account?
Customer: replied 2 years ago.

No I have not ready to accept everything as completed. My issue has still not been resolved. I wait for an answer & wait and wait and wait. By the time you want me to agree everything is alright, I'm NOT at my computer anymore. When I reply to to it takes a long time for you to reply. So NO my problem has not been fixed.

 

 

Expert:  Molinari replied 2 years ago.
I tried to come in and help after he opted out. I asked one question and I never did get an answer, it was really a yes or no question at that.
Then I get a response 1 1/2 days later that fails to answer the one question I asked, yes or no, instead the response is to tell me the problem isn't fixed.
Maybe I should opt out as well well if it's going to be like this....


Customer: replied 2 years ago.
yes, please opt out
Customer: replied 2 years ago.

I never did get an answer to my question.

 

HOWEVER YOU ALL DID CHARGE MY CREDIT CARD $15.

 

I would like a refund or a satisfactory answer to my email issue.

 

Ron

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions