How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 35713
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

I have microsoft office 2003 on my computer but am having trouble

Customer Question

I have microsoft office 2003 on my computer but am having trouble opening it. I can not find the disk that came with it when I installed it in 2007
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.
Hi, and thanks for using JustAnswer.com.

Is there any error code/message? Do you still have the 2007 version installed?

Have you gone to Control Panel, Add/remove programs to repair office?

Thank you.
Customer: replied 5 years ago.
it says it is missing the sku112.cab file
Expert:  Viet -MS Office Tech replied 5 years ago.

Please try this first: click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred.


But for the error message/missing file, you likely need the microsoft office 2003 disk to repair/reinstall office.

There are two alternatives:
- You can download and install the latest office 2010 at
http://office.microsoft.com/en-us/try/
; it's free to use for 60 days.

- Or you can download and install the free Open Office program at
http://openoffice.org/
, Open Office is free, and is similar to Microsoft Office. It can view/edit your current office documents also.

Please let me know if you have any further question. Thank you.
Customer: replied 5 years ago.
I have tried the system restore to no avail, and have tried the 2010. The problem is that I am told 2010 can not install until I either repair or remove the 2003.
Expert:  Viet -MS Office Tech replied 5 years ago.
Please remove Microsoft Office 2003 from Control Panel, Add/remove programs. If that does not let you remove it, then go to
http://www.revouninstaller.com/start_freeware_download.html
to download and install the Revo Uninstaller program. Then open it and select microsoft office 2003 and click on Uninstall to remove it.

Please let me know if there is still any issue later. Thank you.

Related Microsoft Office Questions