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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 36628
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I was just entering my cc information and the sytem kicked

Resolved Question:

I was just entering my cc information and the sytem kicked me out. The charge was $ 38.00. What do we do now? Jerry Weber
Submitted: 5 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 5 years ago.

Viet - MS Office Tech :

Hi, and thanks for using JustAnswer.com.

Viet - MS Office Tech :

You need to install Microsoft Office program in order to view and edit/create powerpoint, word, excel, etc. files.

Customer:

I already have installed the Microsoft Office program so I'll just take it back to Office Depot for help tomorrow. Your answer doesn't help me but thanks for your time.

Viet - MS Office Tech :

Sorry, I will help you.

Viet - MS Office Tech :

Please save a powerpoint file to your computer.

Viet - MS Office Tech :

Then right-click on the saved powerpoint file, then click on Properties, then click on Change , then browse to/select Microsoft Office powerPoint, then click OK, OK.

Customer:

I'll just go back and have a tech help me and again thanks for your time but it hasn't helped.

Viet - MS Office Tech :

We guarantee our service. I will continue to work with you.

Viet - MS Office Tech :

Then open powerpoint file and check.

Viet - MS Office Tech :

I can remote to your computer and fix if needed.

Customer:

Is there a way you can get on my computer and resolve?

Viet - MS Office Tech :

yes,

Customer:

Lets do that as I'm not very good.

Viet - MS Office Tech :

But can you try this first: save a powerpoint file to your computer. Then right-click on the saved powerpoint file, then click on Properties, then click on Change , then browse to/select Microsoft Office powerPoint, then click OK, OK. Then open the powerpoint file and check.

Customer:

Is it possible when they installed Windows that they deleted Microsoft Office as I am not seeing it in the programs?

Customer:

Are you still there?

Viet - MS Office Tech :

yes,

Viet - MS Office Tech :

That means you did not install microsoft office.

Viet - MS Office Tech :

How did you install windows 7?

Viet - MS Office Tech :

Where is your Microsoft OFfice disk?

Customer:

I'll have to double check and thanks for your help. I'll accept your advise as the system was downloaded and I never received a disk from the internet.

Viet - MS Office Tech :

You're welcome.

Viet - MS Office Tech :

Do you still have the Office product key?

Customer:

I'll pay the $ 38.00 so if you could adjust to $ 38.00 I'd appreciate it.

Customer:

I'll have to research and find out.

Viet -MS Office Tech and other Microsoft Office Specialists are ready to help you

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