Hi, and thanks for using JustAnswer.com.
Please click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, if possible.
Next, click below and click on Download Latest Version, to download and install the Malwarebytes Anti-malware software. Then scan your computer: http://www.filehippo.com/download_malwarebytes_anti_malware/
Please go to Start, Control Panel, Mouse (you may need to open Printers and other hardware option first), then click on Pointers on the top, then select Windows default (system scheme) under Scheme, and click OK. If it does not work, then at Pointers, just select None under Scheme, then click OK. Also, when this happens, you don't have to restart the computer, but change the scheme between None and Windows default (system scheme).
Please let me know if there is still any issue later. Thank you.
I accept your answer; however, I have not implemented. Just don't have the time right now.
And I'm going out of town -- back in two weeks.
Let me know what I owe you.
Two problems: first, the "system restore" option is not available under "system tools" and when I go to Search and receive system restore, it will not allow me to change the date to restore; second, I went to the Malwarebytes website, purchased the PC Tools Internet software, but I never received the software to download. (Their pop-up chat person would not help, and could take 24 hours; thence, I have to contact Cust Ser by telephone. Its nuts!)
Next as to your instructions "Please go to Start, Control Panel, Mouse ..." There is no option for Mouse. What is this all about, anyway?
And the problem I originally outlined above, still exist.