Hi and welcome to Just Answer. My name is Carl and have been repairing Computers Professionally for over 13+ years and currently own a Shop in FL.
If you received one from Microsoft then your settings should be correct. Do you mind if I connect to you remotely for a few minutes to verify that all the settings are correct in Outlook?
Were not allowed to make outside contact other than remote support.
All I need you to do is click the link below, agree to the box, and join the session. I'll connect to you from there and we'll communicate using Wordpad on your computer.
Here's the link: http://22.214.171.124:8040/guest.aspx?Session=d38776f4-307d-420d-969f-50eb9692e800&SUPPORT=NET
Glad I was able to help you get back up and going again.
If you are satisfied with my services you can press the Accept Button. Even after you Accept I am still available for follow ups if you still need me. Positive Feedback and Tips and always highly appreciated!