How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric N Your Own Question

Eric N
Eric N, Ford Lincoln Mercury Senior Master
Category: Mercury
Satisfied Customers: 1815
Experience:  ASE, Ford Lincoln Mercury Senior Master, Diesel, Kia Professional Elite
34559540
Type Your Mercury Question Here...
Eric N is online now
A new question is answered every 9 seconds

Mercury Mountaineer Luxury: I have a 2006 Mercury Mountaineer

Resolved Question:

I have a 2006 Mercury Mountaineer that I am having intermittent no start issues. All dash lights come on, fan works, etc. No click, nothing. Have tried open/close door, in park, in neutral, tried my second key, all to no luck. Have had it towed 2x's and both times (a 10 mile tow) after taking off the flatbed, it starts. Dealer keeps it and trys off and on all day and it always starts. Had new dash cluster installed two weeks ago, and was fine until two days ago and the same problem again. Dealer says the security systems is fine, no codes at all. They have checked all of the connections to the starter, all are fine. In the dash cluster in red I get the battery/wrench/gas pump and then below it says low fuel indicator, or something like that. This is after a few seconds of trying the key to start. Any ideas???
Submitted: 11 months ago.
Category: Mercury
Expert:  Eric N replied 11 months ago.

Eric :

Hi. It sounds like the starter may be intermitantly failing. The connections may be good, but the 100% way to test is to use a test light on the starter when the vehicle will not start.

Customer:

It will not fail when it is at the dealer. They cannot get it to no start. During the tow something happens and it starts

Eric :

The tow will not make it start all of a sudden. When it does not start, the starter needs to be checked for power. If the starter is getting power but the engine is not starting then it needs to be replaced.

Eric :

Can you check it yourself with a test light?

Customer:

Yes the tow does make it start. It will not start in my drive, or on the tow bed. We take it off the tow truck at the dealer and it will then start, and it keeps starting at the dealer. They cannot get it to "no start" so the starter is getting power. I am taking it to a Ford Dealer

Eric :

Then maybe you should just have them replace the starter. It would be a very good chance that is the problem. From what you will probably pay to have it diagnosed, and the tow charges you have already incurred, it may be worth having a starter put in.

Customer:

That is a hit or miss thing. I have already spent $850 on a new dash cluster, and a new starter is over $400 and according to the Dealer they are only guessing that it "may" be the starter.

Eric :

That is why it would be best if you can check it when it is not starting for you. Maybe a mechanic can come out to your house and check it while it is failing. Explaining your situation to the dealer may result in them sending someone out to check it. Since you have spent money with them already in trying to get this repaired.

Customer:

They are keeping the vehicle and are going to have one of their lot guys drive it and see if he can get it to fail before they replace the starter. I found a clip on UTUBE where a guys has a 2008 with the exact same problem. I thought you guys might have heard of this. Don't think the Dealer will send anyone out to the house, I am 12+ miles from the dealership, plus I cannot predict when/where it will fail again. After the dash replace, it was good for two weeks with no problems. It is just at random and I travel to rural areas where getting a tow is not easy. Thanks for trying, I thought you might have encountered this problem before.

Eric :

The Mountaineer does not have any known problems like this. And if the security light is not flashing when the vehicle will not start then the security system is working.

Customer:

Everything is working fine, that has been checked

Customer:

Have tried both keys, turning the keys, opening/closing door, in park, in neutral. No click, no anything, until it get moved around (bounced a bit) on the ride to the dealer. Have to go now, thanks for trying

Eric :

Ok. Your welcome.

Eric N, Ford Lincoln Mercury Senior Master
Category: Mercury
Satisfied Customers: 1815
Experience: ASE, Ford Lincoln Mercury Senior Master, Diesel, Kia Professional Elite
Eric N and 8 other Mercury Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    1601
    ASE Certs and Ford Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    1601
    ASE Certs and Ford Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Mercury Technician

    Satisfied Customers:

    1399
    16 years experience with Mercury
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Mercury Technician

    Satisfied Customers:

    403
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    287
    33 Years experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/scottz136/2008-12-09_220350_js640_p1010013.jpg scottz136's Avatar

    scottz136

    Mercury Technician

    Satisfied Customers:

    260
    senior master lincoln mercury tech.
  • http://ww2.justanswer.com/uploads/TI/tim37857/2011-10-28_23053_S6301814.64x64.JPG Tim's Auto Repair's Avatar

    Tim's Auto Repair

    mechanic

    Satisfied Customers:

    257
    Have owned a repair shop for 25 yrs.
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Mercury Tech -

    Satisfied Customers:

    197
    18+yrs experience. State Inspector and Mercury Diagnostics