How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Penland Your Own Question
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Mercury
Satisfied Customers: 6531
Experience:  ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician
14865528
Type Your Mercury Question Here...
A. Penland is online now
A new question is answered every 9 seconds

1998 MERCURY MOUNTAINEER: MY PASSENGER DOOR..DOOR LOCK..UNLOCK

Customer Question

MY PASSENGER DOOR IS LOCKED OR STUCK CLOSED ON MY 1998 MERCURY MOUNTAINEER. THE DOOR HANDLE WILL NOT WORK AND THE AUTOMATIC DOOR LOCK WILL NOT LOCK OR UNLOCK IT. AUTOMATIC LOCKS WORK ON ALL OTHER DOORS. HOW CAN I GET MY DOOR OPEN TO REPLACE THE LOCK? HELP, I'M STUCK!!! AT LEAST MY PASSENGERS ARE!  I HAVE BEEN WAITING FOR OVER AN HOUR NOW......
Submitted: 5 years ago.
Category: Mercury
Expert:  A. Penland replied 5 years ago.

Hello and thanks for using Just Answer.I will try my best to help you with your question.

 

More than likely your power door lock actuator is frozen and not allowing your door to unlock.

 

You will have to remove the door panel from inside the vehicle with the door closed. It is a little tough and will take some time, but this is the only way to get to the door latch and the door lock actuator.

 

Below are the directions for removing the door panel.

 

CLICK HERE FOR DIRECTIONS

 

Then you will need to pull the door lock actuator off of the mounting bracket.

 

CLICK HERE FOR DIRECTIONS

 

Then you should be able to open the door.

 

Customer: replied 5 years ago.

EVERYTHING THAT WAS ADVISED ABOVE I HAD ALREADY DONE BY THE TIME I RECEIVED AN ANSWER. I HAD THE DOOR PANEL OFF INSIDE THE TRUCK, I HAD FOUND THE ROD THAT I MOVED UP AND DOWN TO DISENGAGE THE LATCH AND OPED THE DOOR TO FINISH REMOVING THE DOOR PANEL. ONCE THAT WAS DONE I COULD VIEW THE INNER WORKINGS OF THE LOCKING MECHANISM AND THE WAY THE DOOR LATCHED SHUT. IT IS NOT THE AUTOMATIC LOCK, BUT THE SPRING THAT HAD POPPED LOOSE FROM THE OUTSIDE DOOR HANDLE TO THE METAL ROD THAT UNLOCKS THE DOOR. ONCE I RECONNECTED THE SPRING TO THE HANDLE AND ROD, MY DOOR NOW OPENS, CLOSES AND LOCKS. IT TOOK 8 HOURS FOR ANY TYPE OF RESPONSE FROM E-ANSWERS.COM, THIS ISN'T ACCEPTABLE TO ME AND I AM AFRAID I WILL HAVE TO CANCEL MY SUBSCRIPTION. I FOUND MANY OTHER 'INSTANT' HELP TIPS ON LINE ON OTHER SITES. THANK YOU ANYWAY.