How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Automotive Repair Shop Manager
Category: Mercury
Satisfied Customers: 24023
Experience:  20+ yrs. experience as repair shop manager and technician.
Type Your Mercury Question Here...
Eric is online now
A new question is answered every 9 seconds

98 mountaineer: ) , with good JUMPER VOLTAGE..enough fuel..firing

Resolved Question:

98 mountaineer out of service for 6 mos. ( battery totally died ) , with good JUMPER VOLTAGE, DOES not seem to get enough fuel. Will not start-up or keep firing. Will Not run. Cannot seem to get fuel. 9 oz "SEAFOAM" added to tank also 5 gal. fresh fuel. ORIGINAL owner 110K miles. 4 L V-6. HOW do I get it started? ?
Submitted: 2 years ago.
Category: Mercury
Expert:  Eric replied 2 years ago.
Hi,

if you turn the ignition key to on position, do you hear the fuel pump energize(hum) for 2-3 seconds?
Customer: replied 2 years ago.
I am hard of hearing. 2 aids. I could take my wife to the car to listen. do we listen at gas filler pipe ? Under hood ? OR in drivers seat ?
Expert:  Eric replied 2 years ago.
Hi,

listen at the fuel filler pipe.

If you dont hear anything, on the right side of the transmission hump at the firewall underneath the dash is the fuel cut off switch. pull the carpet back some to see and and reset it. Now try to crank engine. If it still doesnt, then the fuel pump is bad, likely from the fuel turning to varnish, and you will need to replace it. It is in the gas tank and requires dropping the tank

fuel cut off switch:
Click image to see an enlarged view
Customer: replied 2 years ago.
Eric:
SOUND GOOD. I will take wife to vehicle to listen and checkout. I am old and SLOW but do not worry. I will definitely get back to you as soon as I think I know what is going on; Even if it takes till Monday Night.! ! If needed I may go to get a qualified mechanic wit a local shop , by noon Mon.
THANK YOU: Rich
I hope all of that is O.K. with you ?
Expert:  Eric replied 2 years ago.
Hi,

Yes, that is fine. I am here everyday, so if you have a further question on this, post here and I will get it and go from there
Customer: replied 2 years ago.
ERIC: 1.) - We did Re-Set the fuel cut off switch. Wife could not hear pump hum for 2-3 seconds on 98 Mountaineer. ( she could hear it on 2004 F-150 ).
2.) - Fuel tank is now 3/4 full. Total recent additions: 32 oz SeaFoam, 12 oz HEET.
3. - Should I try adding STA-BIL or anything else ? ?
4.) - Is there an EXTERNAL fuel filter that I should replace ? ?
5.) - Should I try spraying Prestone ETHER in the intake manifold ?
6.) - Do you have other suggestions ? ?

Thanks: Rich
P.S. - We have tried Rocking the car to slosh the fuel mixture around the pump, in the tank.
Expert:  Eric replied 2 years ago.
Hi,

dont try adding anything else. there is an external filter just underneath the driver's seating area underneath vehicle along the inner frame rail.
But it wont prevent fuel pump from energizing.

At this point, the tank has to be dropped and remove the fuel pump. then use jumper wires off the battery directly to pump to see if it runs. If it doesnt, replace pump.

If it does, then you have a wiring short - between the pump and the relay. you would have to physically trace the wiring at that point
Eric, Automotive Repair Shop Manager
Category: Mercury
Satisfied Customers: 24023
Experience: 20+ yrs. experience as repair shop manager and technician.
Eric and other Mercury Specialists are ready to help you
Customer: replied 2 years ago.
ERIC:
you are a professional ! Your ideas, ( ANSWERS ) , were concise and excellent.! !
. . . . . . . . . . . I have installed new batt terminals, & new batt . Local mech. suggested I consider replacing fuel filter after replacing batt. Then they would come to check fuel pressure: before dropping tank to replace fuel pump.
> . . . . . . .You did a great job, I really appreciate your GOOD HELP ! !
I am going toclick the "ACCEPT ANSWER button"
. . . . .Thanks again: Richard
P.S. - I hope this is A.O.K.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
< Last | Next >
  • AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on. Rich D USA
  • Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me. Molly USA
  • I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service. Jason V. Kirkland, WA
  • I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there. BR New Jersey
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Ron

    ASE Certified Technician

    Satisfied Customers:

    1601
    ASE Certs and Ford Certs
< Last | Next >
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    1601
    ASE Certs and Ford Certs
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka- Moose)'s Avatar

    Chris (aka- Moose)

    Mercury Technician

    Satisfied Customers:

    1399
    16 years experience with Mercury
  • http://ww2.justanswer.com/uploads/JM/jmcdo28/2012-2-23_01655_resized.64x64.jpg John Mc's Avatar

    John Mc

    Mercury Technician

    Satisfied Customers:

    403
    19 years Ford Lincoln Mercury experience
  • http://ww2.justanswer.com/uploads/wmarti7/2009-4-18_04332_Avatar.jpg Chuck's Avatar

    Chuck

    ASE Certified Technician

    Satisfied Customers:

    287
    33 Years experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance
  • http://ww2.justanswer.com/uploads/scottz136/2008-12-09_220350_js640_p1010013.jpg scottz136's Avatar

    scottz136

    Mercury Technician

    Satisfied Customers:

    260
    senior master lincoln mercury tech.
  • http://ww2.justanswer.com/uploads/TI/tim37857/2011-10-28_23053_S6301814.64x64.JPG Tim's Auto Repair's Avatar

    Tim's Auto Repair

    mechanic

    Satisfied Customers:

    257
    Have owned a repair shop for 25 yrs.
  • http://ww2.justanswer.com/uploads/DR/drivefast1971/2012-1-12_172422_0009051tQKh.64x64.jpg Ron Z.'s Avatar

    Ron Z.

    - Mercury Tech -

    Satisfied Customers:

    197
    18+yrs experience. State Inspector and Mercury Diagnostics
 
 
 

Related Mercury Questions