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AZTechBrian
AZTechBrian, ASE Certified Technician
Category: Mercedes
Satisfied Customers: 708
Experience:  Owner
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I have a flat tire on my Mercedes 2016 c300 how can I get

Customer Question

I have a flat tire on my Mercedes 2016 c300 how can I get help?
Submitted: 5 months ago.
Category: Mercedes
Expert:  AZTechBrian replied 5 months ago.

Since your car is brand new, and under factory warranty, you should qualify for Mercedes roadside assistance. Call 1-***-***-****.

Expert:  AZTechBrian replied 5 months ago.

Please let me know if that wasn't what you were looking for.

Expert:  AZTechBrian replied 5 months ago.

How did it go?

Customer: replied 5 months ago.
I called the no. they said I could drive it to the nearest mb dealership which is 16 miles away.
Expert:  AZTechBrian replied 5 months ago.

They wouldn't offer roadside assistance? I'm sorry to hear that. Their own website specifies that as long as it's under factory warranty then it qualifies.

Customer: replied 5 months ago.
Huh...good to know. I'll call them back!
Expert:  AZTechBrian replied 5 months ago.

I sure would! click the link below. Once there, click the link that says "eligibility and coverage"

MERCEDES ROADSIDE

Customer: replied 5 months ago.
Well I called them back and they said this particular vehicle has a MOE tire so I can drive it for 50 miles on a flat. The nearest dealership is only 16 miles away but they don't open again until Monday. There is a Good Samaritan here who has offered to help us.
Expert:  AZTechBrian replied 5 months ago.

I'm sorry that they wouldn't offer you the roadside assistance. Glad to hear that someone was willing and able to assist you.