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Michael Warfield
Michael Warfield, Factory Mercedes-Benz Technician
Category: Mercedes
Satisfied Customers: 3135
Experience:  Mercedes-Benz Master Certified technician
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Head rest deployed, need to reset. e350 2014 convertible, My

Customer Question

Head rest deployed, need to reset.
JA: What is the model/year of your Mercedes?
Customer: e350 2014 convertible
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: My wife tried to pull back and down like the book says, but there may be a trick I don't know to tell her.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nope
Submitted: 5 months ago.
Category: Mercedes
Expert:  Michael Warfield replied 5 months ago.

Yes, the instructions in the manual aren't as clear as they should be. Fortunately, there is this video that helps explain it better. https://www.youtube.com/watch?v=KxnA5sX2DpA Please let me know if you have any trouble or need more help before you decide to rate me, thank you!