How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Warfield Your Own Question
Michael Warfield
Michael Warfield, Factory Mercedes-Benz Technician
Category: Mercedes
Satisfied Customers: 3130
Experience:  Mercedes-Benz Master Certified technician
37243545
Type Your Mercedes Question Here...
Michael Warfield is online now
A new question is answered every 9 seconds

My navigation can't find location or streets, it comes on

Customer Question

my navigation can't find location or streets, it comes on and says
JA: What is the make/model/year of your car?
Customer: 2004 e class 500 automatic when I took it out of the garage, I turned navigation on and it said navigation activating. but it done this for
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: about 40 minutes. I'm not familiar with this car much. have been trying
JA: Anything else you want the mechanic to know before I connect you?
Customer: to put in a destination but wouldn't accept it. I must have messed something up, HELP
Submitted: 1 month ago.
Category: Mercedes
Expert:  Michael Warfield replied 1 month ago.

There is a DVD in the driver's side trunk panel. Check the DVD and clean it and reinsert it first. If the Navigation Map DVD is good shape, then the DVD drive might have failed.

Expert:  Michael Warfield replied 1 month ago.

If the map still won't load on the Comand screen, then I suggest you purchase a new DVD drive because failures of these were also common. You can also purchase these here http://www.ebay.com/itm/04-06-Mercedes-E-Class-CLK-Car-Navigation-DVD-Drive-OEM-LKQ-/361783845025?fits=Year%3A2004%7CMake%3AMercedes-Benz&hash=item543bff60a1:g:yN4AAOSwn7JYC05v&vxp=mtr

Expert:  Michael Warfield replied 1 month ago.

Let me know if you need any more help before you decide to rate me, thank you!

Customer: replied 1 month ago.
I never tried any thing, because I was sure I would mess something else up. I looked in my instruction book but
couldn't find the problem. I would like to print your answer off so I can show to my tecky grandson. if I can't do the
fix he probably can. ha
Expert:  Michael Warfield replied 1 month ago.

Yes, it shouldn't be too hard for him! Don't forget to rate me, thanks!

Customer: replied 1 month ago.
I know this went through on my visa because I get a beep on my cell, with the amount. so hope there was no
problem.
Expert:  Michael Warfield replied 1 month ago.

Right, we keep the payment in your account until you are satisfied with the answer. I don't get credit unless you are satisfied.

Customer: replied 1 month ago.
I had the car in the garage when I was trying to put in a destination, would that make any difference?
Expert:  Michael Warfield replied 1 month ago.

The map should at least come up on the screen.