How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marty Your Own Question
Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53149
Experience:  Bosch Certified Master Tech. Over 35 years experience.
13230946
Type Your Mercedes Question Here...
Marty is online now
A new question is answered every 9 seconds

The FOB isn't turning the ignition. There's light everywhere

Customer Question

The FOB isn't turning the ignition. There's light everywhere but no crank.
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: yes once you insert the key I makes the usual sound releasing the steering. Key isn't worn
JA: What is the model/year of your Mercedes?
Customer: 2009 c300 mbenz
JA: Are you fixing your C300 yourself? What have you tried so far?
Customer: nothing yet
JA: Anything else you want the mechanic to know before I connect you?
Customer: Only that I got so upset and left the key in the ignition. Maybe it'll come back to its senses and recognize its FOB.
Submitted: 1 month ago.
Category: Mercedes
Expert:  Marty replied 1 month ago.

Hi, my name is***** the steering lock unlocks it tells me that the key is being recognized. If the key will not turn after the lock unlocks I would say that the ignition switch is at fault. It's also possible that the steering lock is unlocking but not sending the confirmation to the ignition switch. It's always a good idea to try a second key but this sounds more like an ignition switch or steering lock failure. You should also make sure that the car battery is not weak.

Let me know if you have any questions.

Related Mercedes Questions