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Pete
Pete, Mercedes Mechanic
Category: Mercedes
Satisfied Customers: 24728
Experience:  Over 15 years experience as a Mercedes dealer technician
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Still can't get the van cranking after it ran out of def. Am

Customer Question

Still can't get the van cranking after it ran out of def . Am I missing something ?
Submitted: 1 month ago.
Category: Mercedes
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 1 month ago.

My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.

It is very possible that the fault codes need erased/cleared out to resolve this here.There are several models that have to have the fault codes cleared out for this issue after the DEF is refilled using a compatible scan tool that can communicate with all computers in your model.If this is or was already done and did not correct the fault here let me know so we can continue.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

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