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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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Electronics are not coming on. car does not recognize key.

Customer Question

electronics are not coming on. car does not recognize key. can't lock or unlock, can't start
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: brand new car
JA: What is the model/year of your Mercedes?
Customer: 2016 gls450
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: popping out the start button and manual turn it on electronics doesn't recognize the key in the car
JA: Anything else you want the mechanic to know before I connect you?
Customer: thats it
Submitted: 1 month ago.
Category: Mercedes
Expert:  Lou P. master tech replied 1 month ago.

Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

Expert:  Lou P. master tech replied 1 month ago.

can you get any response from the car? did you confirm that battery voltage is good?

how long has the car sat?

as much info as you can provide would be best, ***** ***** P.

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