Mercedes Repair Questions? Ask a Mechanic for Answers ASAP
Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.
Unfortunately you are in a position I have seen several customers through before.If the bulletin does not fit your VIN range then Mercedes considers it not a common issue on your model or that it had the updated parts already.They will not pay to repair it unfortunately since it is not in with the bulletin.I have seen a couple of customers go through this before and one paid for the repairs after long attempts with Mercedes customer service telling them they will not cover the costs and one ended up saying they were taking them to court (in which I dont know what happened from here as I never saw him again).
It is an unfortunate issue here that this seems to be the same issue with the same failure but Mercedes has deemed that it doesnt fit with the vehicles that have the same issue so they will not cover the costs.
The only thing you can do is see if you can speak to the area rep at the dealer to see if he/she can do anything or try and pursue it further legally or cover the costs yourself unfortunately.
I wish I had better news on this here for you but I know what you are going through as I have seen it before.
If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.
Can I get your vehicles VIN number so I can see if I can locate one for you?
This company here sells new transfer cases that fit your vehicles VIN number and should be the latest updated transfer case for your model here.The old ones that had the issues were taken out of production.The cost of this one though is $3408 but is far cheaper then $6500.
Let me know if you need anything else and feel free to rate my help here as this is how I receive credit for my time.Your 5 star rating is appreciated
I believe it is an issue with the clutch friction plates internally.I have seen other models with the same issue this transfer case has that you could access and rebuild and had to replace some of the internal clutch plates.They stick causing this issue this is why sometimes the fluid replacement works as it sometimes cleans up and re lubricates them but when the fluid trick doesnt work then it needs replaced as Mercedes usually doesnt sell rebuild kits for these.
On your model since you have the X219049 vin you want a model that is VIN number X224021 or larger like X224100 etc.Nothing below X224021.
You want the serial number on the transfer case NOT to be in between 115925 and 137342.If it is one of these then it is the bad case.
The serial number is ***** on the bottom right hand/passenger side of the transfer case.One place I use for used parts is http://www.car-part.com
Unfortunately these are all of the numbers I see on this here myself.I would say go with the VIN and go with a late X vin number way above the X224021 like an X9.....
No,actually these are different part number transfer cases and geared a little differently.You will need to find one made for your model in order for it to work in your vehicle.
I apologize for the delay.
Unfortunately my info isnt showing which years this will fit for sure.This is something you can usually contact a dealer with your vehicles VIN number to find out for sure.They should be able to tell you over the phone if you contact their parts department.