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Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Mercedes
Satisfied Customers: 1226
Experience:  Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic vehicles
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I have a 2000 e320 my steering is locked and I cant turn the

Customer Question

hello I have a 2000 e320 my steering is locked and I cant turn the key
Submitted: 11 days ago.
Category: Mercedes
Expert:  Chad Farhat replied 11 days ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 11 days ago.
Hey how are you 1- is the key wore out2- is the ignition switch feels loose Have you tried A Master reset ,I know you disconnect battery but did you do it this way Master reset Procedure1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if cables dont reach2- Hold cables Together for 60 secs ,then let go3- Wait 15 minutes4- Make sure all doors are closed5- Reconnect battery Cables6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)7- Enter the vehicle and attempt to start Please let me knowThank YouChad FarhatASE Certified Technician
Expert:  Chad Farhat replied 10 days ago.

Please let me know if you need anything else on it, just reply back and we will continue

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Chad Farhat
ASE Certfied Technician