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Marty
Marty, Mercedes Technician
Category: Mercedes
Satisfied Customers: 53612
Experience:  Bosch Certified Master Tech. Over 35 years experience.
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Radio code, yes its a 2002, e320, I was thinking of pulling

Customer Question

radio code
JA: Has the battery been recently disconnected? Have you checked the manual or the glove box for the radio code?
Customer: yes its a 2002
JA: What is the model of your '02 Mercedes?
Customer: e320
JA: Are you fixing your E320 yourself? What have you tried so far?
Customer: I was thinking of pulling the radio out, I heard the code is maybe on the side?
JA: Anything else you want the mechanic to know before I connect you?
Customer: i have the vin number if that helps
Submitted: 6 months ago.
Category: Mercedes
Expert:  Marty replied 6 months ago.

Hi, my name is***** you post your vin number I can look up your radio code in the Mercedes database in the morning. The code is for the original radio that was installed in the car. If the radio was ever replaced the code will not work. If you can remove the radio and give me the serial number from the radio I can look up your code by the serial number and can be sure it is correct.

Customer: replied 6 months ago.
WDBJF65J22B485495.Here is the Vin
Customer: replied 6 months ago.
I will try and get the serial number off the radio
Expert:  Marty replied 6 months ago.

I can check the code by the vin number in the morning. If you can give me the serial number it would be even better.

Expert:  Marty replied 6 months ago.

The radio code for that vin number is *****

Let me know if it works.

Customer: replied 6 months ago.
Will do. What can I use to take the radio out from the dash
Expert:  Marty replied 6 months ago.

You need the radio keys for unlocking the radio. Sometimes you can get it with two metal nail files. Try the code first and see if it works.

Customer: replied 6 months ago.
I was thinking paper clips lol
Customer: replied 6 months ago.
The code didn't work. After i press enter it just goes back to flashing CODE
Expert:  Marty replied 6 months ago.

After entering the code does it say OK at the bottom of the screen? Are you pressing the button below OK?

Customer: replied 6 months ago.
Expert:  Marty replied 6 months ago.

Okay, then you will need to remove the radio and give me the serial number. Click here for a video of how to remove the radio or climate control without the keys.

Customer: replied 6 months ago.
Here is the radio s/n 11066555
Mercedes radioI need the code to unlock the radio
Expert:  Marty replied 6 months ago.

I need the whole serial number. There should be 12 numbers and letters.

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
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Expert:  Marty replied 6 months ago.

The picture did not upload. Can you try again?

Expert:  Marty replied 6 months ago.

Did you see my reply earlier? Your picture did not come through.