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sprinkles08, ASE Certified Technician
Category: Mercedes
Satisfied Customers: 21435
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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I have a 2001 Mercedes 320 slk. I tried to put the top down

Customer Question

Hi Pearl - I have a 2001 Mercedes 320 slk. I tried to put the top down and it wouldn't go. The trunk opened and that's it. The windows wont roll up either and the mirror button wont work.
JA: What exactly is happening to the trunk?
Customer: its just up like it normally would be for the roof to go in it but the roof wouldn't retract
JA: What is the model of your '01 Mercedes?
Customer: SLK 320
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: nothing
JA: Anything else you want the mechanic to know before I connect you?
Customer: no all good
Submitted: 1 month ago.
Category: Mercedes
Expert:  sprinkles08 replied 1 month ago.

Hello and welcome to JustAnswer!

If you continue to hear the pump run but the top does not move then the issue is either hydraulic or mechanical binding. If you hear no noise then most likely the module that controls the top has seen a problem and stopped operation to prevent damage. If the pump doesn't run then some electrical testing is going to be necessary to diagnose the issue.

Do you hear the pump run when trying to move the top?