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adamfeather
adamfeather, Technician
Category: Mercedes
Satisfied Customers: 86
Experience:  Master automotive technician ,ASE master certified,associates degree in automotive technology
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CLS.550 2013.reset headrest, Nothing yet the tool they refer

Customer Question

CLS.550 2013.reset headrest
JA: Are you fixing your 550 yourself? What have you tried so far?
Customer: Nothing yet the tool they refer to didn't see it in the manual pack
JA: Anything else you want the mechanic to know before I connect you?
Customer: No, that it
Submitted: 2 months ago.
Category: Mercedes
Expert:  adamfeather replied 2 months ago.

Hello, my name is ***** ***** I'll be happy to assist you today. I have an associates degree in automotive technology, ASE certified with 15 years in the field. I'm going to try to forward you the procedure I have.

Expert:  adamfeather replied 2 months ago.
Pressing the head restraint cushion back
requires high force. If you encounter
difficulties when pushing the head restraint
back, please have the procedure
performed at an authorized Mercedes-Benz
Center.1- Push the head restraint cushion at the
bottom, back as far as possible.2- Push the head restraint cushion down into
the guide.3- Fold the head restraint cushion by the top,
back firmly until it engages.4- Repeat this procedure on the NECK-PRO
active front head restraint for the second
front seat.
Expert:  adamfeather replied 2 months ago.

The special tool is basically a long thin screwdriver. The one in the toolkit looks "L" shaped and is about 6 inches long. It is placed through a guide in the top rear portion of the headrest. (in between the sections that separated from the deployment of the head rest.) Sliding it all the way through the guide and pressing firmly you should hear a click and this will help release the headrest and allow you to press it back into position. If you definitely don't have the toll it should be available from the dealer and may be cheaper than them replacing/resetting it. Let me know if I can be any further assistance.

Thanks,

Adam

Expert:  adamfeather replied 2 months ago.

Hello,

I just wanted to follow up to ask if your satisfied with your experience and whether I adequately answered your question? If not I will be glad to provide further information.

If you feel I adequately answered your question please accept the answer and rate my services if you wish. Because I am a private expert for Just Answer I only get paid for accepted answered.

Thanks again and I hope I was helpful!

Adam