How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Mercedes
Satisfied Customers: 1214
Experience:  Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic vehicles
Type Your Mercedes Question Here...
Chad Farhat is online now
A new question is answered every 9 seconds

The secure system will not let the vehicle start, how do I

Customer Question

the secure system will not let the vehicle start, how do I turn it off.
Submitted: 1 month ago.
Category: Mercedes
Expert:  Chad Farhat replied 1 month ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 1 month ago.

you will need a star Mercedes scanner or equivalent to retrieve the fault codes from it , what are you using to read it ?

if this is the first time it happened ?you can try reset it in the below procedure but if you have a bad micro switch for door , trunk, hood, bad module etc...

it want reset but you can try .have you checked all fuses

Try this if you have not already

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )

2- Hold cables Together for 60 secs ,then let go

3- Wait 15 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Expert:  Chad Farhat replied 1 month ago.

Let me know if you need anything else on it , just reply back here & we can continue.

if you are good , Please Kindly rate me.

Hope I was helpful to you

A Positive Rating is Much Apreciated

This Post Will Stay Open for You To Come back and Ask me Any Follow Up Question You May have on this issue , even after you rate me

Thank You

Chad Farhat
ASE Certified Tedchnician

Related Mercedes Questions