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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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Roof is stuck in partially open position, 2009, to close it

Customer Question

roof is stuck in partially open position
JA: What is the model/year of your Mercedes?
Customer: 2009
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: to close it so we can drive it to a dealer
JA: Anything else you think the mechanic should know?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and then connect you two.
Submitted: 3 months ago.
Category: Mercedes
Expert:  Chad Farhat replied 3 months ago.

Hi, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP

Expert:  Chad Farhat replied 3 months ago.

can you tell me what model 09 Mercedes do you have ?

there is an emergency closing feature ,we can try ?

is this something you are looking yourself or have an idea what could have went wrong with it

Please let me know

Thank You
Chad Farhat
ASE Certfied Technician

Customer: replied 3 months ago.
I just want to know emergency procedure so that I can drive it to dealer
Customer: replied 3 months ago.
I never agreed to $26 charge, only $5 and so far I haven't gotte any answers
Expert:  Chad Farhat replied 3 months ago.

i m sorry ,sir , i m going to opt out for 73bbchevy , he can help you on this one

Customer: replied 3 months ago.
forget it
Expert:  Lou P. master tech replied 3 months ago.

Hello sir i can help you get this roof into the correct position, we just need to know what model you have? is this an SL, SLK, or CLK??

Expert:  Lou P. master tech replied 3 months ago.

as far as the fee we do not have control over that, that is something that YOU set at the very first step of the process, the 5$ is a deposit until you receive a response. then they charge the full amount. if at any time you are unhappy you can request a refund. but i am here now to help so let me know if you wish to proceed or not. i understand you are already upset with the car but i am willing to help you . let me know if you wish to proceed.

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