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MB Paul
MB Paul, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3567
Experience:  Qualified Mercedes Benz Diagnostic Technician - 20+ years experience - Workshop Foreman for Mercedes
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Our car turns over but doesn't start, I am thinking this is

Customer Question

Our car turns over but doesn't start, I am thinking this is due to the anti theft system
JA: Does the engine turn over? How old is the battery?
Customer: Yes, the engine turns over
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Get in the car, turn the key, tries to start but never completely turns over
JA: Are you hoping to fix this yourself?
Customer: Yes
JA: Great! What have you tried so far?
Customer: Unhooking and rebooking the battery
JA: Is there anything else the Mercedes Mechanic should be aware of about your Mercedes?
Customer: No, it has been running great!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and then connect you two.
Submitted: 6 months ago.
Category: Mercedes
Expert:  Pete replied 6 months ago.

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

Can you tell me the year and model of this vehicle here?

Have you tried this with more then one key at all?

Let me know,thanks Pete

Customer: replied 6 months ago.
It is a c-class(###) ###-####and yes, we have tried several keys
Customer: replied 6 months ago.
Any luck?