Have Mercedes Questions? Ask a Mechanic for Answers ASAP
Hi,my name is ***** ***** I will be happy to try to assist you with this.I may need more information in some cases to help with answering your question.
In allot of cases the software of the Telematics in your model here need to be updated by a dealer in order for the newer model phones to work properly.I have run across this several times before and had to update the software in the vehicle itself for this issue here.I would have a dealer check and update the software as needed on this model here to see if this corrects the fault.
If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.