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Eric, Automotive Repair Shop Manager
Category: Mercedes
Satisfied Customers: 29713
Experience:  20+ yrs. experience as repair shop manager and technician.
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Looking to unlock features like VIM in my 2016 gle350 JA:

Customer Question

looking to unlock features like VIM in my 2016 gle350
JA: The mechanics have tons of experience in that area. Are those all of the "symptoms"?
Customer: yup that's all I need
JA: Anything else I can tell the Mercedes Mechanic before I connect you two?
Customer: no
JA: Got it. Let's get this figured out. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mercedes Mechanic about your situation and connect you two. You'll be on the road in no time.
Submitted: 6 months ago.
Category: Mercedes
Expert:  Eric replied 6 months ago.
HI, I am sorry that you have not been helped yet. I just came online and saw your questionOk, it does require a MB STAR scan tool and software to unlock any features currently locked that the dealer did not set up for you upon purchase. This means you need to return to your MB dealer for this