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Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3737
Experience:  15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.
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Mercedes 550 4matic. Back up camera and hands free stop

Customer Question

Mercedes 550 4matic.
Back up camera and hands free stop working at same time. I believe it's a module in the trunk that went bad. I researched on the web a while back.
Does that sound right and can I order a rebuilt or used one on the web- best place if so.
Looking to sell the car immediately.
Submitted: 9 months ago.
Category: Mercedes
Expert:  Lou P. master tech replied 9 months ago.

Hello, can you tell me if other audio functions work correctly? sound and stations and what happens when you press the sat radio option?

Customer: replied 9 months ago.
Sit tight it's my wife's car I'm texting her. Thanks
Expert:  Lou P. master tech replied 9 months ago.

ok lol, no worries.

Customer: replied 9 months ago.
Haven't heard back yet. I do know the radio pops when you use you cell phone and CD player stopped working I believe
Expert:  Lou P. master tech replied 9 months ago.

ok, im in no hurry so dont think we are timed :)

ill be here all day, i need to know ,

all the radio functions, see if they all work, radio, cd, sat radio, navigation if equipped, the more info the merrier, also do the rear lights function, rear windows, fuel gauge, that info will help me determine the root cause. so far i can say that a software update to the radio system should be all you need but i want to do some more digging. Lou P.

Customer: replied 9 months ago.
Will be a few hours my wife has a live Tv show until 12:30
Expert:  Lou P. master tech replied 9 months ago.

REALLY ?! awesome, lol, may i ask who? or what show?

Customer: replied 9 months ago.
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Lou P. master tech
Mercedes 550 4matic. Back up camera...
Mercedes 550 4matic.Back up camera and hands free stop working at same time. I believe it's a module in the trunk that went bad. I researched on the web a while back.Does that sound right and can I order a rebuilt or used one on the web- best place if so.Looking to sell the car ... view full
10 March 2016 11:02Lou P. master tech Lou P. master tech
Mercedes Mechanic
Hello, can you tell me if other audio functions work correctly? sound and stations and what happens when you press the sat radio option?10 March 2016 11:03Radio fine , volume in steering wheel works..
Cd, wireless audio and backup camera all stopped working at same time!! I could hear wireless caller but they couldn't hear meNavigation works, Windows work , fuel gushed wirks
Customer: replied 9 months ago.
No sat radioChristine Pullara. ATL and Co.
Expert:  Lou P. master tech replied 9 months ago.

ok so does the car in fact have sat radio installed? whether or not its activated is a different story

Customer: replied 9 months ago.
Will let you know end of the day
Expert:  Lou P. master tech replied 9 months ago.

ok, so i want you to pull a fuse and reinsert and see if it helps. ill get you the location, also if you give me your vin ill check for bulletins to confirm it may need a software update or not.

Customer: replied 9 months ago.
Okay ...... Sorry day is crazy now is it okay if I get back to you end of day or morning.Guys are taking me out for birthday dinner ......and Chrissy has some appointments so we may not see each other before I leave
Customer: replied 9 months ago.
I need to look at car
Expert:  Lou P. master tech replied 9 months ago.

ok no worries :)

Expert:  Lou P. master tech replied 9 months ago.

are you still needing assistance?

Customer: replied 9 months ago.
Had to take the car to the shop..... Leveling bags went out and had to be toed
Expert:  Lou P. master tech replied 9 months ago.

ok man, sorry to hear that went from bad to worse really quick :(

well hopefully they will take care of all of your issues.

let me know if there is anything i can help with in the future. ill do my best to assist.

if you could rate my service positively i would appreciate it :) thanks .

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