How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lou P. master tech Your Own Question
Lou P. master tech
Lou P. master tech, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3725
Experience:  15 years master certified 100% fix rate and have access to factory radio codes, wiring, and instructions.
27644750
Type Your Mercedes Question Here...
Lou P. master tech is online now
A new question is answered every 9 seconds

My name is ***** ***** I have a 2002 Mercedes c240 and it

Customer Question

hi my name is ***** ***** I have a 2002 Mercedes c240 and it will not move at all
JA: Thanks. Can you give me any more details about your issue?
Customer: it will start up fine and I can shift the gear shift fine but it will do noting and any gear
JA: OK got it. Last thing — Mercedes Mechanics generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 10 months ago.
Category: Mercedes
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Tim Mohr replied 10 months ago.

Hi, my name is ***** ***** you had the trans fluid level checked yet?

Customer: replied 10 months ago.
I just have the tran. Flush
Expert:  Tim Mohr replied 10 months ago.

would you like a phone call on this?

Customer: replied 10 months ago.
No
Expert:  Lou P. master tech replied 10 months ago.

Hello I can assist. Does the trans go into reverse and drive ?

Customer: replied 10 months ago.
No it does not.
Expert:  Lou P. master tech replied 10 months ago.

ok thanks for the reply, does the shifter move out of park? or is it stuck in park?

Customer: replied 10 months ago.
it does move out of park
Expert:  Lou P. master tech replied 10 months ago.

OK, when it moves out of park, does the car roll or does it feel like the car is still in park?

Customer: replied 10 months ago.
it does roll
Expert:  Lou P. master tech replied 10 months ago.

ok, can you see the gear indicator in the dash that indicates the gear it is in?

Customer: replied 10 months ago.
Expert:  Lou P. master tech replied 10 months ago.

ok, so when you put it into gear and then back into park does the car make a grinding noise and a loud click?

Customer: replied 10 months ago.
no it does not make any noise.
Expert:  Lou P. master tech replied 10 months ago.

OK, did this happen before the trans flush or after. this is very important.

Expert:  Lou P. master tech replied 10 months ago.

i have to commute, i will check back later, please try and give me more details then yes and no answers, i can only help with as much info as you can give me, i think i know what happened but it depends on the last answer.

Customer: replied 10 months ago.
After
Expert:  Lou P. master tech replied 10 months ago.

Ok. So there are two dipsticks near each other. One is the oil dipstick and the other is the transmission. The transmission has a cap over it and no stick. How much fluid did you fill and did you in fact use the correct dipstick tube ??

Expert:  Lou P. master tech replied 10 months ago.

Did you inspect what I was talking about.