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Matt
Matt, Engineer
Category: Mercedes
Satisfied Customers: 20598
Experience:  Mechanical Engineer with 23 years experience in the auto industry, 8 yrs in formula 1 engine testing
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I have a 2011 MB E-350 4 matic wagon. The center dial

Customer Question

Hi,
I have a 2011 MB E-350 4 matic wagon.
The center dial for the Command control stopped working when you spin it. The only way I can get the radio/sattelite to work is to use the control manually and scroll up and down.
Help?
Submitted: 11 months ago.
Category: Mercedes
Expert:  Matt replied 11 months ago.

hello

this is common problem

There is some plastic points inside the switch that break and you need to brace them and glue them back as seen in this video

https://www.youtube.com/watch?v=0Y7PzqKSx3Q

alternatively you have the dealer replace the whole switch with new

Expert:  Matt replied 11 months ago.

Hi

do you still need help?

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