How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Stan Your Own Question
Stan
Stan, Mercedes Technician
Category: Mercedes
Satisfied Customers: 3526
Experience:  Technical support engineer
16766657
Type Your Mercedes Question Here...
Stan is online now
A new question is answered every 9 seconds

My 2013 c300 4matic with VIN: WDDGF8AB8DR253019 engine

Customer Question

My 2013 c300 4matic with VIN: WDDGF8AB8DR253019 engine doesn't stay on well, it jets anytime I on the Air Condition and the car is in drive but at one place.
Submitted: 1 year ago.
Category: Mercedes
Expert:  Stan replied 1 year ago.

Hello,

As i understand, the engine cuts out sometimes, especially when air conditioning is switched on.
First step to remedy such complaint is to have the engine software checked for updates and renewed. Such job can be perforemed by authorized dealer or independent workshop with Xentry diagnostics computer. Some of the engine control units had software issues.

Best Regards,
Stan