How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Warfield Your Own Question
Michael Warfield
Michael Warfield, Factory Mercedes-Benz Technician
Category: Mercedes
Satisfied Customers: 3131
Experience:  Mercedes-Benz Master Certified technician
37243545
Type Your Mercedes Question Here...
Michael Warfield is online now
A new question is answered every 9 seconds

I have a 2009 E350 that is saying device not activated when

Customer Question

I have a 2009 E350 that is saying device not activated when I try to load a DVD
Submitted: 1 year ago.
Category: Mercedes
Expert:  Michael Warfield replied 1 year ago.

Does the DVD drive work if you try to play a music CD?

Expert:  Michael Warfield replied 1 year ago.

If you can't get a CD or DVD into the drive, I'm afraid to DVD changer inside has broken. It is common on this type of radio, the only way to solve the problem is to get a replacement unit.

Expert:  Michael Warfield replied 1 year ago.

I know the dealership offers remanufactured radio units that had the built-in DVD changer, but I have to wait until tomorrow to get pricing. If you could post your Vin number I can get a better idea