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Hi, welcome to Just Answer. My name is***** you please post the last 8 digits of your vin number?
Did all of these problems happen at the same time?
I have absolutely nothing to do with the way the website operates. You will need to take that up with customer service. I've marked the other question as a duplicate. Make sure they credit you back for the extra charges.
In regards ***** ***** car, did you check the fuses in the trunk fuse box? Is there 12V present at fuse #9?