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Michael Warfield
Michael Warfield, Factory Mercedes-Benz Technician
Category: Mercedes
Satisfied Customers: 3130
Experience:  Mercedes-Benz Master Certified technician
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How can I fix this problem the radio would not come on

Customer Question

How can I fix this problem the radio would not come on system is unavailable how can I fix this. Also how it's saying don't shut off the radio it will take about 5mins to reboot. But it goes off .and just keep repeating the same thing
Submitted: 1 year ago.
Category: Mercedes
Expert:  Michael Warfield replied 1 year ago.

The audio gateways are known for causing these messages. This was the first year for the Audio Gateways and there were many problems. It is the amplifier and main controller unit all in one. Its located in the left side of the trunk panel, kind of buried behind some sheet metal. You can order a new one from a dealership (recommended) or from ebay. I'll attach some instructions on how to replace it.

Expert:  Michael Warfield replied 1 year ago.

Here is the document of the Audio Gateway replacement instructions.

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