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Billy
Billy, Trainer/Master tech.
Category: Mercedes
Satisfied Customers: 3498
Experience:  Trainer 8+ years, Master tech. 10+ years, SAE member
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E 350: I just replaced my key batteries in the FOB and now

Customer Question

I just replaced my key batteries in the FOB and now it does not lock or unlock however the car starts?
Submitted: 1 year ago.
Category: Mercedes
Expert:  Billy replied 1 year ago.
Hello and Welcome! I'm Billy and i will assist you with your inquiry. Feel free to ask if any further info is needed.
Do you have the type with the two batteries that sit next to each other?
Customer: replied 1 year ago.
Yes. I replaced also both keys.
Expert:  Billy replied 1 year ago.
Hello again,
Those key fob functions need to be programmed in a mercedes shop (does not have to be a dealer, but a specialized shop, so they have the star scan tool).
They should not cost you more than half an hour of labor to reprogram.
PS: the remote locking/unlocking feature is different than the immobilizer feature, that is why the engine is starting, only the remote locking feature is not working.
Kindly get back to me with your findings, or if further assistance is needed.
Regards,
Billy
Customer: replied 1 year ago.
Before I connect with you on phone, please provide me with more specifics as to what exactly needs to be done with star scan tool? Does it enable us to get and sync the code? Maybe I may need you to recommend a shop locally. Thanks.
Expert:  Billy replied 1 year ago.
Hello,
No need for the phone connection.
On the star scan tool, they simply enter the central locking module, and they add a new remote, your existing key will be programmed in minutes.
Any mercedes dealer or a Mercedes specialized shop should be able to do this quickly.
Regards,
Billy